Resident Director

PeakMade Real Estate • Tempe, AZ

25d

About The Position

The Resident Director leads the property renewal leasing program in accordance with PeakMade policies and procedures. Working closely with the Property Manager and Regional Manager, this role establishes renewal ratio goals and develops strategies to achieve budgeted occupancy. The Resident Director delivers outstanding customer service, develops resident retention programs, and provides leadership and mentorship to leasing staff.

The position oversees leasing and renewal activity, resident communications, team training and scheduling, marketing and retention initiatives, and related administrative work. It also supports recruiting, safety practices, property inspections, and the upkeep of office, common, and model areas. The role may include additional responsibilities as required or directed by the Property Manager or Regional Manager.

Requirements

• High school diploma or equivalent.
• One to two years of leasing experience; multifamily or off-campus student housing experience is highly preferred.
• High energy and strong organizational skills.
• Passion for helping college students find their next home.
• Excellent verbal and written communication skills.
• Technical ability to navigate social media platforms and familiarity with Microsoft Office.
• Proactive, self-starting, highly organized, and motivated approach, with ability to provide leadership and mentorship to leasing staff.

Nice To Haves

• Bachelor’s degree or demonstrated success in a Leasing Manager position.
• Sales and/or management experience in multifamily housing, hospitality, or retail.
• Proficiency in Entrata or similar property management software.
• Experience in multifamily or off-campus student housing leasing.

Responsibilities

• Maintain excellent customer service relationships with residents, prospects, and community visitors.
• Ensure compliance with national branding, programs, and marketing goals.
• Assist with recruiting and interviewing personnel.
• Build relationships with universities and local organizations through presentations, events, and other activities.
• Assist the Property Manager in implementing safe work practices and ensuring safety programs are followed.
• Support on-site staff in building relationships with external customers.
• Follow established standards for screening residency applicants and guarantors.
• Ensure the team responds to internet leads, answers prospect calls, and conducts successful property tours.
• Prepare lease-related paperwork accurately and maintain thorough knowledge of lease processing.
• Assist residents and guarantors with completing online renewal paperwork.
• Help residents with move-in, move-out, transfers, and lease takeovers.
• Prepare staffing schedules to meet community needs.
• Lead marketing and resident retention strategies to increase renewal ratios and meet or exceed budgeted occupancy.
• Conduct effective weekly team meetings.
• Implement and monitor lease renewal programs with the Property Manager and Regional Manager.
• Train and motivate staff and conduct group training sessions as needed.
• Plan and implement renewal parties, guarantor property events, and competitions.
• Maintain thorough knowledge of the property and competitors’ leasing and retention efforts.
• Develop and implement resident programs and monitor lease renewal efforts with the Property Manager and Regional Manager.
• Assist the Leasing Manager with auditing lease and renewal files for key controls and bonus submission to the Property Manager.
• Monitor leasing and renewal progress and identify areas where the Leasing Manager needs additional support.
• Maintain accurate resident activity and renewal leasing data, and perform other computer data entry as needed.
• Address complaints and resolve issues in a timely, professional manner.
• Help monitor maintenance service responses, write up and file resident service requests, and follow through to support timely responses.
• Participate in quarterly, move-in, and move-out property inspections.
• Contribute to the upkeep and cleaning of the office, common areas, and model.
• Perform additional administrative tasks and other duties as needed or directed by the Property Manager or Regional Manager.

Benefits

• Potential monthly commission
• Housing discount, varying by property
• 15 days of PTO plus two additional Wellbeing Days
• Up to 12 weeks of paid parental leave and one year of diapers
• 401(k) match
• Wellness initiatives, health team competitions, and reward programs through the LiveWell Program
• Employee Resource Groups
• Leadership training and growth opportunities
• Additional rewards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED