Resident Care Director

Commonwealth Senior Living at Salisbury•Salisbury, MD

9d•$80,000 - $95,000

About The Position

The Resident Care Director (RCD) is the nursing leader responsible for managing the resident care team and coordinating care and service delivery to residents. The RCD works with hospital personnel, physicians, community organizations, and other health-related agencies to provide optimal resident care. The role oversees resident care programs, performance management, and regulatory compliance with Federal, State, and Board of Nursing licensing requirements. As a Culture Ambassador, the RCD models the company’s core values and ensures team members do likewise. The RCD promotes resident health and wellness, oversees assessments and individualized care plans, coordinates staffing and schedules, and supports resident-care associates through hiring, orientation, training, coaching, and performance management. The position also oversees medication management, monitors resident outcomes and care quality, supports regulatory compliance and occupancy goals, and maintains regular communication with the Executive Director. The role includes direct resident care and supervision, on-call responsibilities, and driving a company vehicle.

Requirements

At least two years of college in human services or a health care field.
At least two years of experience providing resident care to older adults, or similarly related experience with specialized memory care programs.
At least one year of nursing management experience, including hiring, coaching, performance management, scheduling, and daily resident care operations.
Experience with resident assessment and care planning.
CPR and first aid certification.
Willingness to become trained and/or certified in state assessments and service plans as required by regulatory licensing requirements.
Knowledge of infection control practices and prevention of disease transmission.
Ability to understand complex concepts and make appropriate decisions in stressful situations.
Strong verbal and written communication skills.
Compassion for cognitively impaired older adults and genuine concern for the physical and emotional needs of older adults and their families.
Ability to work weekends, evenings, and flexible hours as needed for resident care and services, including on-call responsibilities.
Proficiency with basic office equipment, including a personal computer.
Valid and acceptable driving record.

Nice To Haves

Unencumbered state license as a professional Registered Nurse or Licensed Practical Nurse.

Responsibilities

Model a business philosophy that treats every resident and family member as a personal customer.
Partner with physicians, pharmacists, and other care providers to promote an integrated and collaborative approach to resident care and service coordination.
Ensure services are provided to residents and monitor compliance with Federal and State policies governing resident care.
Collaborate with and support administration in referral development and achieving occupancy goals.
Establish rapport with residents, families, direct care associates, department managers, providers, vendors, and state and regulatory agency personnel.
Conduct routine resident care rounds and follow up on concerns reported at shift change or by residents and families.
Ensure resident assessments are completed at least twice per year and when resident conditions change, as required.
Track, trend, and report resident care quality data to identify risk and support resident retention in accordance with regulatory requirements.
Perform calculations related to personnel actions, budgets, and other financial responsibilities.
Recommend changes to resident care staffing plans to support appropriate coverage, working conditions, budgets, and resident needs.
Deliver direct resident care and supervise direct care associates in a manner that supports safety and comfort.
Delegate assignments based on demonstrated skills and in compliance with regulations.
Coordinate departmental schedules and ensure adequate staffing in accordance with company standards, policies, procedures, budgets, regulations, and state law.
Interview, hire, evaluate, motivate, and monitor care associates, selecting qualified candidates who model company values and are interested in resident care.
Conduct orientation for new resident care team members and oversee continuing education for direct care associates.
Hold resident care team members accountable through recognition, coaching, or corrective action.
Provide education and training to community personnel on resident care policies, procedures, and regulations.
Oversee the community medication management program, including onboarding, training, observations, and performance reviews.
Conduct resident interviews and observations and notify the Executive Director, family, and other appropriate individuals of changes in residents’ physical or emotional health.
Consult other departments to provide an interdisciplinary approach to resident needs.
Measure outcomes, set goals, and lead the care team in achieving outcome goals.
Attend required meetings, conferences, and training sessions for Commonwealth Senior Living and/or professional licensure.
Maintain regular communication with the Executive Director.
Promote a safe working environment by preventing accidents, preserving equipment, and supporting safe work practices.
Drive a company vehicle as a required driver.
Perform other duties as assigned.