Resident Services Director

Freeport Place Assisted Living•Freeport, ME

About The Position

Freeport Place, an independent living community operated under First Atlantic Healthcare, is seeking a Resident Services Director to lead the Residential Care Department. The director assumes administrative responsibility for the department’s overall delivery of services, ensures resident care meets applicable state and federal requirements and standards, and serves as a key member of the Management Team. In the Administrator’s absence, the director acts as facility administrator. The position oversees resident care and departmental compliance, supports high-quality and person-centered care, and works with the Management Team on admissions, discharges, census, and case mix goals. The director also supports staff development, quality improvement, resident rights, and positive relationships with residents, families, employees, agencies, and the public. This is a salaried, 40-hour-per-week position, Monday through Friday, with an on-call rotation required.

Requirements

Valid CRMA (Certified Residential Medication Aide) certification.
Managerial knowledge and experience in nursing administration.
Working knowledge of regulations promulgated by the State of Maine for Assisted Housing Services.
Experience with and a desire to care for people, especially geriatric populations and people who are chronically ill.
Commitment to person-centered care.
Exceptional written and spoken communication skills.
Ability to work with flexibility, independence, and good judgment.
Ability to lead with integrity.
Ability to work Monday through Friday for 40 hours per week and participate in an on-call rotation.

Nice To Haves

LPN preferred.
A minimum of four years of experience is preferred.

Responsibilities

Oversee resident care and ensure compliance with State of Maine Assisted Housing Services regulations, ANA standards of care, and applicable federal guidelines.
Participate in Quality and Process Improvement programs.
Ensure residential care personnel receive appropriate training, orientation, and evaluation.
Foster positive relationships and teamwork across departments.
Support administration in meeting census goals and participate in interdepartmental cooperation and committees.
Serve as acting administrator of the facility when the Administrator is absent.
Know and respect patient rights, and follow procedures for health information, complaint reporting, and managing abuse, neglect, or misappropriation of property.
Interact tactfully with employees, residents, family members, visitors, governmental agencies, and the general public, while fostering positive customer relationships.
Support a seamless admission and discharge process and help meet case mix goals.