Director of Resident Services

SRM MANAGEMENT GROUP LLC•Niceville, FL

13d•$80,000 - $0•Onsite

About The Position

The Director of Resident Services is responsible for enhancing and improving the SRIM experience, specifically in Heartful Care, for residents and their families. The role manages resident health care and the Resident Services/Nursing Department, provides hands-on care when needed, and ensures that services comply with applicable assisted living regulations, organizational policies, and HIPAA requirements. The Director is also accountable for managing the community when the Executive Director is absent and for serving as essential personnel during emergencies. This position supervises department associates, including hiring, training, assigning and directing work, evaluating performance, and addressing complaints or problems. It also oversees schedules and expenditures, conducts or participates in meetings and training, evaluates residents’ levels of care, verifies medication orders, and reviews incident reports. The role requires clear and timely communication with residents, families, associates, and leadership, as well as maintaining a safe working environment.

Requirements

High school diploma or GED, and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Valid nursing license.
Ability to read, analyze, and interpret business publications, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and present information effectively to groups.
Ability to perform arithmetic calculations and compute rates, ratios, and percentages, and to interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret technical instructions and work with abstract and concrete variables.
Knowledge of word-processing software, payroll systems, and electronic medical records.
Ability to meet the physical demands of the role, including regularly standing, walking, using hands, reaching, and talking or hearing; frequently stooping, kneeling, crouching, or crawling; occasionally sitting, climbing or balancing, and tasting or smelling; and occasionally lifting or moving up to 50 pounds.

Responsibilities

Promote SRIM’s Golden Rule core value in interactions with residents, families, visitors, and associates.
Manage the community in the Executive Director’s absence.
Manage resident health care and share relevant information with families and associates.
Set priorities and make decisions with an understanding of their impact.
Accept staff calls during nights and weekends.
Conduct meetings and training as required or requested.
Review applications, check references, interview applicants, and participate in hiring.
Monitor associate work and performance; coach and counsel associates respectfully; and complete performance evaluations in accordance with policy.
Monitor weekly expenditures for compliance with monthly department budgets.
Schedule associates according to budgeted FTEs and prepare assignments to support efficiency.
Provide hands-on resident care as needed.
Evaluate residents to determine levels of care and services.
Participate in monthly ECC and LNS meetings with the corporate director of nursing.
Ensure medication orders are accurate on the MORS.
Review and investigate incident reports and recommend appropriate action or follow-up to the Executive Director.
Understand and follow assisted living health care laws and regulations.
Maintain a safe and secure environment for residents, families, visitors, and associates.
Follow safe working habits and established emergency procedures; serve as essential personnel during emergencies.
Follow dress policies and comply with HIPAA regulations.
Take initiative, seek additional information, and offer solutions or suggestions.
Complete other reasonable assigned duties and willingly take on special projects outside regular duties.
Supervise the Resident Services/Nursing Department in accordance with organizational policies and applicable laws, including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and resolving complaints and problems.