Resident Services Director

Bellevue of Cascadia•Bellevue, ID

About The Position

The Resident Services Director assesses residents’ and patients’ psychosocial status in relation to their illness and environment, communicates findings to the registered nurse, and conducts social evaluations. Based on evaluation findings, the director plans person-centered interventions and maintains clinical documentation for patients referred to social work. The role provides information, coordinates referrals, and serves as a liaison among residents or patients, their families and caregivers, and community agencies. It works collaboratively with facility colleagues, participates in care planning and case conferences, and helps the physician and care team understand significant social and emotional factors affecting health. The director establishes behavior monitoring and interventions to support quality care, reduce or alleviate the need for medication, and prevent harm. The role also participates in discharge planning and coordinates medication reviews to determine whether gradual dose reduction to the lowest possible dose is appropriate. The position promotes the company’s service culture and values through compassionate, person-centered care, effective teamwork, respectful communication, responsiveness to resident and family concerns, and attention to quality improvement. It protects resident privacy and dignity and complies with company policies and applicable state and federal laws and regulations. Other duties may be delegated by the Chief Nursing Officer and/or Chief Executive Officer.

Requirements

Good verbal and written communication skills.
Good organizational skills.
Commitment to patient and resident privacy, dignity, and person-centered care.
Ability to collaborate with coworkers and address resident, patient, and family concerns professionally.

Responsibilities

Assess patients’ psychosocial status in relation to their illness and environment and communicate findings to the registered nurse.
Conduct social evaluations and develop person-centered interventions based on evaluation findings.
Maintain clinical documentation for all patients referred to social work.
Provide information and coordinate referral services regarding residents’ or patients’ practical and environmental needs.
Inform residents, patients, families, and caregivers about community agencies and available services.
Serve as a liaison between residents, patients, families, caregivers, and community agencies.
Maintain collaborative relationships with facility coworkers to support resident and patient care.
Participate in development of the total plan of care and case conferences for residents or patients referred to social services, as required.
Help physicians and other team members understand significant social and emotional factors related to residents’ and patients’ health problems.
Establish behavior monitoring and interventions to provide quality care and reduce or alleviate the need for medication.
Address resident behaviors to prevent harm to residents or others.
Participate in discharge planning and advise on practical and environmental needs after discharge.
Coordinate medication regimen reviews to determine gradual dose reduction to the lowest possible dose.
Solicit resident and patient feedback and advocate for actions that improve person-centered care.
Recommend or implement processes for performance improvement.
Address resident, patient, and family concerns and resolve conflicts in a manner consistent with the company’s culture.
Protect resident and patient privacy and dignity and comply with company policies and applicable state and federal laws and regulations.
Perform other duties as delegated by the Chief Nursing Officer and/or Chief Executive Officer.