Resident Services Director

Grace Management•Myrtle Beach, SC

About The Position

The Resident Services Director assists assisted living residents in identifying appropriate resources to maintain their highest level of independence and satisfaction. This includes problem-solving health, social, and emotional needs and coordinating support services. The role may supervise other staff positions. Working in consultation with the Executive Director, the director oversees resident services programs and supports residents’ transitions into the community. The position also coordinates with families, health care providers, outside care providers, associates, and local agencies to address resident needs, safety, and well-being. The director prepares and monitors the annual budget and represents the community at social, civic, and agency events.

Requirements

Bachelor’s degree from a four-year college or university, and one to two years of related experience and/or training, or an equivalent combination of education and experience.
Good physical health and freedom from communicable diseases.
Ability to lift 40 pounds; lifting, bending, and pushing a medication cart around the residence are required.
Completion of drug testing and a criminal background check upon hire and upon a supervisor’s request.

Nice To Haves

Experience in senior living or a related senior services agency is preferred.

Responsibilities

In consultation with the Executive Director, hire, train, discipline, and terminate departmental associates in accordance with company policies.
Develop, oversee, market, and coordinate community resident services programs.
Collaborate with the Executive Director to implement orientation programs for new associates.
Monitor and oversee outside care providers working at the community.
Meet prospective residents before move-in to support their transition and psycho-social needs.
Coordinate new resident orientation and plan appropriate socialization activities for each new resident.
Conduct family conferences to determine the support services needed to meet residents’ needs.
Respond to emergencies, assess situations, and alert medical help when necessary.
Address and follow up promptly on resident concerns, incidents, and accident reports.
Contact family members during emergencies and other concern issues.
Communicate regularly with health care providers to monitor and assess residents’ health conditions, safety issues, and needs.
Communicate resident changes and building operation issues to other associates.
Report suspected or witnessed verbal, mental, or physical abuse to the Executive Director.
Attend Care Conferences, as requested by residents or family members, for residents in rehabilitation or nursing centers to assist with transitions back to the community.
Serve as the community’s resource for Aging Services and educate associates, residents, and family members about the aging process.
Prepare and monitor compliance with the annual budget.
Develop and maintain a positive image with the local community.
Attend area social services agency meetings and events and represent the community at social and civic affairs.
Participate in and support the resident-centered activities program.
Share responsibility for administering resident services in cooperation with other team members.
Keep the Executive Director and Wellness Director informed of changes in residents’ health or well-being.
Participate in associate meetings and attend other meetings as required.
Perform other duties as assigned by the Executive Director.