Resident Services Director

Life Skills Training and Educational Programs•Sacramento, CA

5d•$27 - $28

About The Position

The Resident Services Director (RSD) works under the direction of the Regional Director of Social Services and designs, implements, and coordinates resident service activities at assigned affordable housing complexes. The role supports LifeSTEPS clients and includes community events, resident liaison work, educational programming, case management, and collaboration with property management and community partners. The director oversees recurring special events, including National Night Out, a Health and Wellness Fair, a Cultural Festival, and holiday activities. They conduct tenant orientations, help residents address property-management concerns, organize monthly community meetings, and provide educational classes based on community needs using LifeSTEPS curriculum. The role manages case assignments, reviews resident progress, makes service recommendations, and maintains current records in the mylifesteps.org database. It also involves regular contact with property managers and regional managers, submitting success stories, maintaining property records and event materials, serving as a LifeSTEPS community liaison, collaborating with social services leadership, and creating resident leadership and empowerment opportunities.

Requirements

Bachelor’s degree in social work, psychology, or a related field, and two years of experience in a similar environment providing social services, or an equivalent combination of education and experience.
Knowledge of English-language structure and content, and ability to communicate professionally with supervisors, colleagues, subordinates, participants, partners, the public, and external agencies.
Time-management skills, including the ability to set goals, prioritize, organize, and complete work.
Ability to encourage mutual trust, respect, and cooperation among team members.
Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions.
Ability to read and interpret business and professional materials, technical procedures, and governmental regulations; write reports and business correspondence; assist with procedure manuals; and present information and respond to questions.
Knowledge of spreadsheet, word-processing, and database-entry software, and proficiency navigating the World Wide Web.
Ability to respond promptly to participant and partnership requests for service and assistance.
Reliability, responsibility, dependability, and attention to detail.
Ability to identify complex problems, evaluate options, and implement solutions.
Ability to stand and climb stairs regularly, occasionally sit, and occasionally lift or move up to 25 pounds.

Responsibilities

Oversee recurring themed events and identify opportunities to expand event programming as time and resources allow.
Schedule and hold new tenant orientation meetings.
Help tenants address property-management concerns and serve as the resident liaison for property-management issues.
Organize and oversee monthly community meetings.
Conduct educational classes according to community needs using LifeSTEPS curriculum.
Manage case assignments, review progress, and make recommendations to enhance service quality and resident satisfaction.
Maintain resident and property services records in the mylifesteps.org database, keeping entries current and meeting monthly deadlines.
Maintain contact with the property manager at least weekly and communicate relevant property information.
Maintain monthly contact with the Regional Manager of each property.
Submit impact (success) stories according to the supervisor’s schedule.
Maintain an organized property binder containing flyers and event sign-in sheets.
Act as a community liaison for LifeSTEPS.
Collaborate with the Director of Social Services personnel and the Regional Director of Social Services.
Facilitate resident volunteer leadership and resident empowerment opportunities.
Perform other duties as assigned.