Resident Services Director (Full Time)

Vitalia Active Adult Community at Rockside•Seven Hills, OH

20d•$52,000 - $67,080•Onsite

About The Position

The Resident Services Director leads the community’s events and resident engagement, setting the tone for the activities program. The role develops, runs, and maintains a quality program that enriches residents’ lives, and builds familiarity with each resident’s preferences to support their daily engagement and satisfaction through compassionate, first-class service. The position is at Vitalia Rockside in Seven Hills, Ohio. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a Manager on Duty weekend rotation from 10:00 a.m. to 2:00 p.m. Salary is $52,000 to $67,080, with up to $4,000 in annual performance-based bonuses.

Requirements

At least 18 years of age.
At least one year of experience conducting group activities.
Knowledge of evaluating resident needs, supervising employees, and training volunteers.
Knowledge of requirements for providing care and supervision appropriate to residents.
Ability to read, write, understand, and communicate in English at a minimum of 12th-grade proficiency.
Clear verbal and written communication skills.
Positive and energetic attitude.
Professional appearance and conduct.
Ability to frequently lift and/or move items up to 50 pounds.
Criminal clearance.
Good health and physical and mental capability to perform assigned tasks; health screening by a physician within the stated timeframe and a negative pulmonary tuberculosis test at the time of screening.
Clean driving record under the insurer’s policy.
Possess and maintain the specific state-required chauffeur class license.

Responsibilities

Set the tone for community events and resident engagement.
Develop, run, and maintain a quality activities program that enriches residents’ lives.
Know residents’ likes and dislikes and support their daily engagement and satisfaction through compassionate service.
Conduct group activities.
Evaluate resident needs, supervise employees, and train volunteers.
Follow written and verbal directions and apply practical problem-solving skills as needed.

Benefits

Company-match 401(k), with a 100% match up to the first 3% and full vesting upon enrollment.
Medical, dental, and vision insurance for full-time employees, beginning the first of the month following 60 days of employment.
Disability insurance for full-time employees.
Employee assistance program.
Weekly employee recognition program.
Life insurance for full-time employees.
Paid time off; full-time employees accrue up to 115 hours annually.
Tuition reimbursement after 90 days for full-time and part-time employees.
Employee referral program for full-time, part-time, and PRN employees.
Complimentary meal each shift for full-time, part-time, and PRN employees.
Daily pay option.
Direct deposit.
Promotion from within.