Resident Services Director

Willow Place Assisted Living • Newberg, OR

2d

About The Position

The Resident Services Director plans, organizes, develops, and directs personal and health care services in accordance with regulatory standards and resident preferences, with the goal of providing high-quality service and satisfaction. The role collaborates with community leaders and health care providers to guide resident care and maintain a safe, supportive environment. It is a leadership position in a home-like setting that involves building relationships with residents and their families.

Requirements

• Associate degree from an accredited college.
• At least one year of experience in a geriatric setting.
• At least one year of experience in a direct supervisory position or equivalent experience.
• Current First Aid and CPR card.
• Excellent written and oral communication skills.
• Motivational skills.
• Ability to creatively solve problems in resident care and employee management situations.

Nice To Haves

• Staff development and training skills.

Responsibilities

• Direct and oversee personal care attendants, including providing written and oral reports and recommendations to the Executive Director and other health services leaders.
• Ensure personnel uphold residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to make a complaint.
• Ensure health services follow Prestige policies and procedures, regulatory requirements, and directions from the regional nursing consultant.
• Participate in pre-move-in Level of Care determinations for resident applicants, ensuring accuracy under Prestige and state standards.
• Coordinate with the management team on move-ins and orient new residents and their representatives.
• Complete a Service Plan for each resident and ensure levels of care are accurate and appropriately identified.
• Monitor changes in residents’ health status promptly, document changes, and notify family members, personal representatives, or physicians as indicated by community policy.
• Liaise with physicians, physician assistants, and nurse practitioners through regular reviews of resident service plans, medication records, and physician orders.
• Provide orientation and ongoing training for new and current personal care staff, and deliver in-service training to all personnel.

Benefits

• Promote-from-within culture and opportunities to advance to roles such as Expressions Director or Executive Director.
• Opportunity to work with a strong team of health care providers in a home-like setting.
• Opportunity to build long-term relationships with residents and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree