Director of Resident Services

SR COMPANIES LLC•Panama City Beach, FL

4d•$62,000 - $68,000•Onsite

About The Position

The Director of Resident Services is responsible for enhancing and improving the SRIM experience, particularly in Heartful Care, for residents and their families. The role manages resident health care and the Resident Services/Nursing Department, provides hands-on care as needed, and may assume responsibility for community management when the executive director is absent. The director oversees staffing, hiring, training, performance management, scheduling, budgets, resident assessments, medication-order accuracy, and incident follow-up. The position requires compliance with assisted living regulations, HIPAA, established policies, and emergency procedures, while maintaining a safe working environment and clear, timely communication. The director also accepts staff calls during nights and weekends and serves as essential personnel during emergencies.

Requirements

High school diploma or GED, and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Valid nursing license.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions effectively.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and work with abstract and concrete variables.
Knowledge of word-processing software, payroll systems, and electronic medical records.
Ability to meet the stated physical demands, including occasionally lifting or moving up to 50 pounds, with reasonable accommodations where applicable.

Responsibilities

Promote SRIM’s Golden Rule of treating residents, families, visitors, and associates as one would like to be treated.
Manage the community in the executive director’s absence.
Manage residents’ health care, including sharing information with families and associates.
Make informed decisions, understand their impact, and manage priorities.
Accept calls from staff during nights and weekends.
Conduct meetings and trainings as required or requested.
Communicate clearly, accurately, and promptly.
Review applications, check references, and interview applicants.
Monitor associates’ work and performance; coach and counsel associates respectfully and complete performance evaluations.
Monitor weekly expenditures to maintain compliance with monthly department budgets.
Schedule associates within budgeted FTEs and prepare assignments to support efficiency.
Provide hands-on resident care as needed.
Evaluate residents to determine their level of care and services.
Participate in monthly ECC and LNS meetings with the corporate director of nursing.
Ensure medication orders are accurate on the MORS.
Review and investigate incident reports and recommend appropriate action or follow-up to the executive director.
Understand and follow assisted living health care regulations and applicable policies.
Maintain a safe and secure environment and follow safe working practices.
Follow established policies and procedures in emergencies and serve as essential personnel, especially during emergencies.
Comply with HIPAA regulations and workplace dress policies.
Take initiative, seek information, suggest solutions, and willingly take on special projects and other reasonable assigned duties.
Supervise the Resident Services/Nursing Department, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and problems.