Director of Resident Services

SRM MANAGEMENT GROUP LLC•Macon, GA

11d•Onsite

About The Position

The Director of Resident Services is responsible for enhancing and improving the SRIM experience, specifically Heartful Care, for residents and their families. The role manages resident health care and the Resident Services/Nursing Department, provides hands-on care as needed, evaluates residents’ care and service needs, and supports safe, compliant community operations. The Director assumes responsibility for community management when the executive director is absent and serves as essential personnel during emergencies. The position supervises department associates and carries out hiring, training, scheduling, performance management, and budget-monitoring responsibilities. A valid nursing license is required.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
Two to four years of related experience and/or training.
Valid nursing license.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions effectively.
Ability to perform basic arithmetic and compute rates, ratios, and percentages and interpret bar graphs.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions involving abstract and concrete variables.
Knowledge of word processing software, payroll systems, and electronic medical records.
Ability to perform the described essential duties, with reasonable accommodations where applicable.

Responsibilities

Promote SRIM’s Golden Rule core value in interactions with residents, families, visitors, and associates.
Manage the community in the executive director’s absence.
Manage residents’ health care and communicate relevant information to families and associates.
Make informed decisions, understand their impact, and manage priorities.
Accept staff calls during nights and weekends.
Conduct meetings and training as required or requested.
Communicate clearly, accurately, and promptly.
Review applications, check references, and interview applicants.
Monitor associates’ work and performance; coach and counsel them respectfully; and complete performance evaluations in accordance with policy.
Monitor weekly expenditures to ensure compliance with monthly department budgets.
Schedule associates according to budgeted FTEs and prepare efficient work assignments.
Provide hands-on resident care as needed.
Evaluate residents to determine their levels of care and services.
Participate in monthly ECC and LNS meetings with the corporate director of nursing.
Ensure medication orders are accurate on the MORS.
Review and investigate incident reports and recommend appropriate action or follow-up to the executive director.
Understand and comply with assisted living health care laws and regulations.
Maintain a safe and secure working environment and follow safe work practices and body mechanics.
Follow established policies and procedures in emergencies and serve as essential personnel, especially during emergencies.
Wear clean and appropriate attire in accordance with policy.
Comply with HIPAA regulations.
Take initiative, seek additional information, and offer solutions or suggestions.
Perform other reasonable duties and willingly take on special projects or assignments outside regular duties.
Supervise the Resident Services/Nursing Department, including interviewing, hiring, training, planning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.