Director of Resident Services
About The Position
The Director of Resident Services is responsible for enhancing and improving the SRIM experience, specifically in Heartful Care, for residents and their families. The role manages resident health care and the Resident Services/Nursing Department, provides hands-on care when needed, and may manage the community in the executive director's absence. The director oversees staffing, hiring, training, performance management, scheduling, and departmental spending, while ensuring compliance with assisted living regulations, medication-order accuracy, HIPAA, safety practices, and emergency procedures. The role also communicates with residents' families and associates, investigates incident reports, and participates in meetings with the corporate director of nursing. The position requires a valid nursing license and a high school diploma or GED, plus two to four years of related experience and/or training, or an equivalent combination. The work involves regular standing, walking, hand use, reaching, and speaking or hearing; frequent stooping, kneeling, crouching, or crawling; occasional sitting, climbing or balancing, and tasting or smelling; and occasionally lifting or moving up to 50 pounds. The employee may occasionally be exposed to blood-borne pathogens.
Requirements
- Valid nursing license.
- High school diploma or GED, and two to four years of related experience and/or training, or an equivalent combination of education and experience.
- Ability to read, analyze, and interpret business publications, professional journals, technical procedures, and governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions.
- Ability to perform arithmetic calculations, compute rates, ratios, and percentages, and interpret bar graphs.
- Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions involving abstract and concrete variables.
- Knowledge of word processing software, payroll systems, and electronic medical records.
- Ability to meet the physical demands described, including occasionally lifting or moving up to 50 pounds.
Responsibilities
- Demonstrate and promote SRIM's Golden Rule core value in interactions with residents, families, visitors, and associates.
- Manage the community in the executive director's absence.
- Manage residents' health care, including disseminating information to families and associates.
- Make decisions thoughtfully, understand their impact, and set and manage priorities.
- Accept calls from staff during nights and weekends.
- Conduct meetings and trainings as required or requested.
- Communicate clearly, accurately, and promptly.
- Review applications, check references, and interview applicants.
- Monitor associates' work and performance; coach and counsel respectfully; and complete performance evaluations in accordance with policy.
- Monitor expenditures weekly to ensure compliance with monthly departmental budgets.
- Schedule associates within budgeted FTEs and prepare assignments to support efficiency.
- Provide hands-on care as needed to meet residents' needs.
- Evaluate residents to determine their level of care and services.
- Participate in monthly ECC and LNS meetings with the corporate director of nursing.
- Ensure medication orders are accurate on the MORS.
- Review and investigate incident reports and recommend appropriate action or follow-up to the executive director.
- Understand and comply with assisted living health care laws and regulations.
- Maintain a safe and secure work environment and practice safe body mechanics and working habits.
- Follow established policies and procedures during emergencies and serve as essential personnel, especially during emergencies.
- Wear clean and appropriate attire in accordance with established policy.
- Understand and comply with HIPAA regulations.
- Take initiative, seek additional information, and offer solutions or suggestions.
- Perform other reasonable duties and willingly take on special projects or assignments.
- Supervise the Resident Services/Nursing Department, including interviewing, hiring, training, planning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
