Assistant Director of Resident Services

Metropolitan Development•Nashville, TN

12h•$109,510 - $128,126•Onsite

About The Position

MDHA is seeking a strategic, collaborative and experienced leader to plan, direct and oversee Resident Services departmental operations. The Assistant Director provides leadership to staff, strengthens community partnerships, oversees program operations, and ensures that services align with agency priorities, applicable federal regulations and grant requirements. The role advances programs and services that support residents, voucher holders and the communities MDHA serves, with a focus on housing stability, access to resources and opportunities, and quality of life. The position oversees resident services and assigned program areas, including youth initiatives, workforce development, information and referral services, and short-term case management. It involves collaboration with internal departments, community organizations, service providers, public agencies and other partners to identify needs, address challenges and develop strategies that benefit residents. The Assistant Director also supports budgets and departmental administration, monitors program performance and compliance, and reports on results. The role is based on-site in Nashville, Tennessee, and operates in a professional office environment with regular interaction with employees, residents, community partners, agency leadership and external stakeholders. Participation in community meetings, program activities and agency engagements is required. Occasional work outside normal business hours may be necessary.

Requirements

Bachelor's degree in business administration or a related field from an accredited college or university.
At least six years of progressively responsible professional experience in leadership, supervision and administration.
Demonstrated experience leading teams, managing departmental operations and establishing organizational priorities.
Ability to interpret and apply program regulations, grant guidelines and agency policies.
Strong planning, organizational, analytical and problem-solving skills.
Excellent written and verbal communication skills, including the ability to prepare reports, communicate expectations and represent an organization professionally.
Ability to manage multiple priorities, resolve conflicts and make sound decisions while maintaining accountability for departmental results.

Nice To Haves

Master's degree in social work, public administration or a related field.
Experience in resident services, housing assistance, community development, social services or affordable housing.
Experience with grant writing, grant administration and federally funded programs.
Experience developing and maintaining relationships with community organizations, service providers and public agencies.
Experience overseeing workforce development, youth initiatives, case management or other resident-focused programs.
Knowledge of federal housing program requirements and regulations.

Responsibilities

Provide strategic direction and oversight for departmental staff responsible for information, referral services and short-term case management.
Establish departmental priorities, performance expectations and accountability measures aligned with agency goals.
Directly supervise assigned program areas, including youth initiatives, workforce development and other departmental functions.
Coach, mentor and develop employees; identify training opportunities and support professional growth.
Evaluate employee performance, address performance concerns and complete required performance reviews.
Align staff responsibilities and departmental resources with short-, mid- and long-term strategic priorities.
Promote a culture of collaboration, accountability, responsiveness and continuous improvement.
Oversee delivery of resident services to ensure residents, voucher holders and program participants receive timely, effective and respectful assistance.
Develop and support strategies that promote housing stability, resident engagement and access to community resources.
Address escalated resident concerns and service delivery challenges and ensure appropriate follow-through.
Collaborate with Property Management and other MDHA departments to identify opportunities to prevent evictions and support long-term housing stability.
Coordinate departmental programs, services and referrals to address resident needs and advance program objectives.
Evaluate service delivery practices and identify opportunities to improve the resident experience.
Develop and maintain relationships with community organizations, service providers, resident associations and other stakeholders.
Identify partnership opportunities that increase residents' access to resources, services and economic opportunities.
Represent MDHA at community meetings, housing-related committees and other public engagements.
Collaborate with internal departments and external partners to coordinate services and advance shared objectives.
Communicate program policies, guidelines and procedures to residents, community partners, public officials and other stakeholders.
Ensure departmental programs and operations comply with applicable federal regulations, grant requirements and agency policies.
Monitor changes in grant guidelines and program requirements and communicate relevant updates to departmental staff.
Evaluate grant funding opportunities and identify resources that support departmental programs and initiatives.
Monitor departmental performance, program outcomes and progress toward established goals.
Ensure required grant, program and departmental reports are accurate, complete and submitted by established deadlines.
Identify and report program violations, operational concerns and budget variances.
Establish and support processes that strengthen program accountability, service quality and operational effectiveness.
Assist with development, preparation and monitoring of the Resident Services Department budget.
Review budget activity, identify variances and support appropriate financial planning.
Oversee assigned administrative functions to promote efficient departmental operations.
Coordinate staffing, program resources and operational priorities to support departmental objectives.
Identify opportunities to improve processes, resource allocation and overall program effectiveness.
Perform related duties as assigned.