Director of Resident Services

SRM MANAGEMENT GROUP LLC•Louisville, KY

10d•$75,000 - $75,000•Onsite

About The Position

The Director of Resident Services is responsible for enhancing and improving the SRIM experience in Heartful Care for residents and their families. The role manages resident health care, communicates with families and associates, and may assume responsibility for community management when the executive director is absent. The Director provides hands-on care as needed, evaluates residents to determine care levels and services, and ensures medication orders and incident follow-up are handled appropriately. The position also supports compliance with assisted living regulations, HIPAA, safety procedures, and organizational policies. This role directly supervises the Resident Services/Nursing Department. Supervisory duties include interviewing, hiring, and training employees; assigning and directing work; evaluating performance; rewarding and disciplining employees; and resolving complaints and problems. The Director monitors associate performance and department spending, manages schedules within budgeted staffing levels, and conducts meetings or training as required. The position accepts staff calls during nights and weekends and serves as essential personnel during emergencies.

Requirements

Valid nursing license.
High school diploma or GED, and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret business, professional, technical, and governmental materials; write reports, correspondence, and procedure manuals; and present information effectively.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and work with abstract and concrete variables.
Knowledge of word processing software, payroll systems, and electronic medical records.
Ability to perform the essential job duties, including the stated physical demands, with reasonable accommodation where applicable.

Responsibilities

Promote SRIM's Golden Rule core value in interactions with residents, families, visitors, and associates.
Manage the community in the executive director's absence.
Manage residents' health care and disseminate relevant information to families and associates.
Make informed decisions and manage priorities.
Accept calls from staff during nights and weekends.
Conduct meetings and training as required or requested.
Communicate clearly, accurately, and promptly.
Review applications, check references, and interview applicants.
Monitor associate work and performance; coach and counsel associates respectfully; complete performance evaluations.
Monitor weekly expenditures to ensure compliance with monthly department budgets.
Schedule associates according to budgeted FTEs and prepare efficient work assignments.
Provide hands-on care as needed to meet residents' needs.
Evaluate residents to determine their level of care and services.
Participate in monthly ECC and LNS meetings with the corporate director of nursing.
Ensure medication orders are accurate on the MORS.
Review and investigate incident reports and recommend appropriate action or follow-up to the executive director.
Follow assisted living health care laws and regulations.
Maintain a safe and secure work environment and practice safe working habits and body mechanics.
Follow established policies and procedures in emergencies and serve as essential personnel during emergencies.
Comply with HIPAA regulations and established dress policies.
Take initiative, seek information, offer solutions, and willingly take on special projects or other reasonable assigned duties.
Supervise the Resident Services/Nursing Department, including hiring, training, work direction, performance appraisal, discipline, and problem resolution.