Director of Resident Services

SR COMPANIES LLC•Macon, GA

11d•Onsite

About The Position

The Director of Resident Services is responsible for enhancing and improving the SRIM experience in Heartful Care for residents and their families. The role manages resident health care and the Resident Services/Nursing Department, supports associates, oversees department spending and scheduling, and provides hands-on resident care as needed. The Director also assumes responsibility for community management when the executive director is absent and serves as essential personnel during emergencies. The position requires compliance with assisted living health care regulations, HIPAA, safety practices, and established policies and procedures.

Requirements

High school diploma or GED, and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Valid nursing license.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and present information effectively to groups.
Ability to perform arithmetic calculations, compute rates, ratios, and percentages, and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Knowledge of word processing software, payroll systems, and electronic medical records.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Responsibilities

Promote SRIM’s Golden Rule core value in interactions with residents, families, visitors, and associates.
Manage the community when the executive director is absent.
Manage resident health care and disseminate relevant information to families and associates.
Set and manage priorities and make decisions with an understanding of their impact.
Accept calls from staff during nights and weekends.
Conduct meetings and training as required or requested.
Communicate clearly, accurately, and promptly.
Review associate applications, check references, and interview applicants.
Monitor associates’ work and performance; coach and counsel associates respectfully; and complete performance evaluations according to policy.
Monitor expenditures weekly to ensure compliance with monthly department budgets.
Schedule associates based on budgeted FTEs and prepare efficient work assignments.
Provide hands-on resident care as needed.
Evaluate residents to determine levels of care and services.
Participate in monthly ECC and LNS meetings with the corporate director of nursing.
Ensure medication orders are accurate on the MORS.
Review and investigate incident reports and recommend appropriate action or follow-up to the executive director.
Understand and follow assisted living health care regulations and laws.
Maintain a safe and secure environment for residents, families, visitors, and associates.
Use good body mechanics and safe working habits.
Follow established policies and procedures during emergencies and act as essential personnel, especially during emergencies.
Wear clean and appropriate attire according to policy.
Comply with HIPAA regulations.
Take initiative, seek additional information, and offer solutions or suggestions.
Perform other reasonable duties and willingly take on special projects or assignments outside regular duties.
Directly supervise the Resident Services/Nursing Department, including interviewing, hiring, training, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.