Resident Services Director

Senior Lifestyle•Arlington, VA

About The Position

The Resident Services Director is responsible for assessing prospective residents, coordinating orientation and transition activities, determining resident support needs with families, and monitoring residents’ health, safety, and service needs in coordination with families, care providers, and staff. The role responds to on-site emergencies, follows up on resident concern, incident, and accident reports, and helps maintain a positive community image. In consultation with the Executive Director, the director hires, trains, disciplines, and terminates departmental employees, monitors outside care providers, prepares and monitors the department’s annual budget, participates in the Manager On-Duty program, and ensures staff follow applicable policies, procedures, grooming, and uniform requirements. The position reports to the Director of Sales and Marketing for other assigned duties.

Requirements

Bachelor’s degree from a four-year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
Three or more years of experience working with seniors and individuals with dementia.
Experience leading programs, handling complex behavioral issues, developing and evaluating social and recreational programs, and coordinating services.
Acceptable fluency in English to perform job duties and speak, read, write, and communicate with others.
Demonstrated leadership and interpersonal abilities.
Effective change-management skills.
Problem-solving capabilities.
Expertise in planning and organizing.
Ability to manage stress in a fast-paced environment and remain calm in stressful situations.

Nice To Haves

Background in recreation therapy, social work, psychology, or a related field.
Licensed social worker, activities director certification, certified therapeutic recreation specialist, or certified dementia practitioner.
Demonstrated teaching and training skills.
Personal attributes including adaptability, compassion, balance, flexibility, focus, professionalism, proactivity, responsibility, results orientation, and attention to detail.

Responsibilities

In consultation with the Executive Director, hire, train, discipline, and terminate departmental employees in accordance with company human resources policy.
Monitor outside care providers working at the community.
Assess prospective residents for appropriateness of residency.
Coordinate new resident orientation to support a smooth transition and appropriate socialization.
Conduct family conferences to determine the support services needed to meet residents’ needs.
Respond to emergencies when on site, assess the situation, and alert medical help when necessary.
Address and follow up promptly on resident concern, incident, and accident reports.
Contact family members during emergencies and other concerning situations.
Communicate regularly with health care providers to monitor residents’ health conditions, safety issues, and needs.
Communicate with staff about resident changes and building-operation issues.
Prepare and monitor compliance with the annual budget.
Develop and maintain a positive image with the local community and potentially attend social and civic affairs.
Maintain confidentiality of business policies and procedures and of residents’ and prospective residents’ information.
Ensure departmental employees follow grooming and uniform policies.
Participate in the Manager On-Duty program.
Attend required training, in-service sessions, and staff meetings.
Help maintain a safe working environment by preventing accidents, preserving equipment, and promoting safe work practices.
Maintain a positive and professional demeanor toward residents, visitors, families, and coworkers.
Adhere to company policies and procedures and perform other duties as assigned by the Director of Sales and Marketing.