Resident Services Director

Senior Lifestyle•Arlington, VA

About The Position

The Resident Services Director supports resident well-being and community operations by assessing prospective residents, coordinating new-resident orientation, determining support-service needs with families, and coordinating with health care providers and other staff regarding resident health, safety, and changing needs. The role responds to on-site emergencies, follows up on resident concern, incident, and accident reports, and contacts families about emergencies and other concerns. In consultation with the Executive Director, the director hires, trains, disciplines, and terminates departmental employees in accordance with company policy. The role monitors outside care providers, ensures departmental employees follow grooming and uniform policies, participates in the Manager On-Duty program, and attends required training, in-service sessions, and staff meetings. The director also prepares and monitors the annual budget, maintains a positive community image, safeguards confidential information, and promotes a safe working environment. Other duties may be assigned by the Director of Sales and Marketing.

Requirements

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Area of study in Recreation Therapy, Social Work, Psychology, or a related field.
At least 3 years of experience working with seniors and individuals with dementia.
Experience leading programs, handling complex behavioral issues, developing and evaluating social and recreational programs, and coordinating services.
Acceptable fluency in English to perform job duties and speak, read, write, and communicate with others.
Demonstrated leadership and interpersonal abilities.
Effective change-management skills and problem-solving capabilities.
Expertise in planning and organizing.
Ability to manage stress in a fast-paced environment and remain calm in stressful situations.
Adaptable, compassionate, balanced, flexible, focused, professional, proactive, responsible, results-oriented, and detail-oriented.

Nice To Haves

Licensed social worker.
Activities director certification.
Certified therapeutic recreation specialist.
Certified dementia practitioner.
Demonstrated teaching and training skills.

Responsibilities

In consultation with the Executive Director, hire, train, discipline, and terminate departmental employees in accordance with Senior Lifestyle Corporation human resources policy.
Monitor outside care providers working at the community.
Assess prospective residents for appropriateness of residency.
Coordinate new-resident orientation to support a smooth transition and appropriate socialization activities.
Conduct family conferences to determine the support services needed to meet residents’ needs.
Respond to emergencies when on site, assess the situation, and alert medical help when necessary.
Address and follow up on resident Concern, Incident, and Accident Reports in a timely manner.
Contact family members during emergencies and other concern issues.
Communicate regularly with health care providers to monitor and assess residents’ health conditions, safety issues, and needs.
Communicate with staff about resident changes and building operation issues.
Prepare and monitor compliance with the annual budget.
Develop and maintain a positive image with the local community; may attend social and civic affairs.
Maintain confidentiality of business policies and procedures and residents’ and prospective residents’ information.
Ensure department employees adhere to proper grooming and uniform policies.
Participate in the Manager On-Duty program and attend required training, in-service sessions, and staff meetings.
Promote a safe working environment by preventing accidents, preserving equipment, and following safe working practices.
Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.
Adhere to all Senior Lifestyle Corporation policies and procedures.
Perform other duties as assigned by the Director of Sales and Marketing.