Resident Services Director

Brookdale Senior Living Inc.•Charlotte, NC

About The Position

Brookdale Charlotte East is hiring a Resident Services Director for a senior living community offering Assisted Living and Independent Living. The role assists residents in identifying appropriate resources to maintain their independence and satisfaction, including addressing health, social, and emotional needs and coordinating support services. The director develops and oversees resident services programs, assesses prospective residents, helps new residents transition into the community, and coordinates with families, healthcare providers, staff, and outside care providers. The position may supervise staff and includes responding to emergencies, addressing resident concerns and incidents, and monitoring departmental budget compliance.

Requirements

Bachelor’s degree from a four-year college or university, plus one to two years of related experience and/or training, or an equivalent combination of education and experience.
Effective oral and written communication skills.
Ability to remain calm in stressful situations, be flexible, handle interruptions, and multitask.
Ability to use sound judgment and experience to solve moderately complex problems.
Ability to lift up to 50 pounds.
Occasional travel is required.

Responsibilities

Assist residents in identifying resources and coordinating support services for health, social, and emotional needs.
In consultation with the Executive Director, hire, train, discipline, and terminate departmental associates in accordance with company policies.
Develop, oversee, market, and coordinate community resident services programs.
Implement orientation programs for new associates.
Monitor and oversee outside care providers working at the community.
Assess prospective residents for appropriateness of residency.
Coordinate new resident orientation to support a smooth transition and appropriate socialization.
Conduct family conferences to determine the support services needed by residents.
Respond to emergencies, assess situations, and alert medical help when necessary.
Address and follow up on resident concerns, incidents, and accident reports in a timely manner.
Contact family members during emergencies and other concern situations.
Communicate regularly with healthcare providers to monitor residents’ health conditions, safety issues, and needs.
Communicate with staff concerning resident changes and building operation issues.
Prepare and monitor compliance with the annual budget.
Develop and maintain a positive image with the local community and potentially attend social and civic affairs.