Resident Director, Full-Time

Thomas Jefferson University • Philadelphia, PA

20d • Onsite

About The Position

The Resident Director is a full-time, live-in professional staff member who reports to the Assistant Director of Residential Life. The role provides leadership for traditional-style residence halls and/or apartments on the East Falls Campus, oversees administrative and operational functions in assigned housing, and balances those responsibilities with direct student engagement. The Resident Director participates in departmental committees, maintains relationships with other University offices, contributes to planning and management of the residence hall system, and takes part in the on-call rotation for campus crisis and emergency response.

The position supervises and develops resident assistants, supports students with interpersonal and personal concerns, promotes student learning and community development, and administers residential community standards. It also manages residence-hall operations and facilities, including room checks, keys, damage assessment, maintenance requests, and openings and closings. The Resident Director works with campus partners to respond to emergencies in accordance with departmental and institutional procedures.

Requirements

• Bachelor’s degree.
• One to three years of previous residence life and/or housing operations experience.
• Appreciation for diversity and willingness to help create an environment that fosters respect and values the contributions of all community members.
• Ability to collaborate with Public Safety, academic departments, and other University offices to meet residential students’ needs.
• Ability to work a flexible schedule that includes evenings, weekends, and on-call assignments.
• Strong communication skills and ability to motivate students.

Nice To Haves

• Master’s degree in Student Personnel, Higher Education Administration, Counseling, or a related field.
• Experience with Microsoft Office Suite, Canvas, and Star Rez.

Responsibilities

• Supervise undergraduate and graduate resident assistants in college residence halls and on-campus apartments.
• Implement departmental strategic-plan goals and priorities, including student learning and development and residence-hall operations.
• Recruit, select, and train resident assistants; provide leadership, monitor performance, and ensure compliance with Residential Life policies and procedures.
• Develop and implement resident-assistant staff training and development programs in conjunction with the Assistant Director of Residential Life.
• Serve as a resource for staff and students dealing with roommate conflicts, personal crises, and other concerns.
• Collaborate with Residential Life staff to support and follow up with students of concern.
• Communicate with residents through individual outreach and community meetings, and mediate or facilitate resolutions to interpersonal conflicts when needed.
• Serve as a Community Standards Officer for students referred for residential-facility policy and Community Standards violations.
• Adjudicate student behavioral-misconduct cases in consultation with the Assistant Dean/Director of Residential Life and Community Standards.
• Manage residence-hall operations, including key distribution and collection, damage assessment, reporting and billing, maintenance requests, and hall openings and closings.
• Manage assigned residence-hall facilities, including conducting room checks and reporting and following up on housekeeping, maintenance, and mover requests.
• Work with resident assistants, Public Safety Officers, Counseling Services staff, and the Residential Life Management Team to respond to crises in accordance with emergency procedures.
• Participate in the scheduled on-call rotation for residence halls and apartments.
• Participate in departmental committees, contribute to residence-hall system planning and management, and maintain liaison relationships with other University offices.

Benefits

• Medical insurance, including prescription coverage.
• Supplemental insurance.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance.
• Voluntary benefits, including access to group insurance rates and discounts.
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level