Resident Director, Full-Time

Jefferson Health Plans • Philadelphia, PA

21d • Onsite

About The Position

The Resident Director is a full-time, live-in professional staff member who reports to the Assistant Director of Residential Life. The position provides leadership for traditional-style residence halls and/or apartments on the East Falls Campus and manages administrative and operational functions in assigned facilities. The Resident Director provides direct student services, including social and educational activities, while balancing administrative work with student interaction. The role also maintains liaison relationships with other University offices, participates in planning and managing the residence hall system, contributes to departmental committees, and participates in the on-call rotation for campus crisis and emergency response.

Requirements

• Bachelor’s degree required.
• 1–3 years of previous residence life and/or housing operations experience.
• Appreciation for diversity and willingness to help create an environment that fosters respect and values the contributions of all community members.
• Ability to collaborate with Public Safety, academic departments, and other University offices to meet residential students’ needs.
• Ability to work a flexible schedule that includes evenings, weekends, and on-call assignments.
• Strong communication skills and ability to motivate students.

Nice To Haves

• Master’s degree in Student Personnel, Higher Education Administration, Counseling, or a related field.
• Experience with Microsoft Office Suite, Canvas, and Star Rez.

Responsibilities

• Supervise undergraduate and graduate resident assistants in college residence halls and on-campus apartments.
• Implement departmental strategic-plan goals and priorities, including student learning and development and residence-hall operations.
• Recruit, select, and train resident assistants; provide leadership, monitor performance, and ensure compliance with Residential Life policies and procedures.
• Develop and implement resident assistant training and development programs in conjunction with the Assistant Director of Residential Life.
• Provide support and resources to staff and students dealing with roommate conflicts, personal crises, and other concerns; collaborate with Residential Life staff to support and follow up with students of concern.
• Communicate with residence hall and apartment residents through individual outreach and community meetings, and mediate or facilitate interpersonal conflict resolution when needed.
• Serve as a Community Standards Officer and adjudicate student behavioral misconduct cases in consultation with the Assistant Dean/Director of Residential Life and Community Standards.
• Manage residence hall operations, including key distribution and collection, damage assessments, reporting and billing, maintenance requests, and hall openings and closings.
• Serve as a facility manager by conducting room checks and reporting and following up on housekeeping, maintenance, and mover requests.
• Respond to crisis situations with resident assistants, Public Safety Officers, Counseling Services staff, and the Residential Life Management Team according to departmental and institutional emergency procedures.
• Participate in the scheduled on-call rotation for residence halls and apartments.
• Participate in departmental committees and the overall planning and management of the residence hall system.
• Maintain liaison relationships with other University offices and provide direct student services, including social and educational activities.

Benefits

• Medical insurance, including prescription coverage
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, including access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
• Medical insurance access for all colleagues, including those working less than part-time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level