Program Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related field, and/or equivalent experience.
• At least two years of experience providing case management services to the homeless population.
• At least two years of experience in a nonprofit setting serving individuals with a history of homelessness, mental illness, or dual diagnoses.
• Current, valid California Driver’s License with an acceptable driving record.
• Skill in non-violent crisis intervention.
• Demonstrated knowledge of issues faced by the population served.
• Strong time-management, organizational, written, verbal, interpersonal, presentation, team-building, and computer skills.
• Ability to manage multiple tasks simultaneously and work independently and creatively.
• Ability to provide some evening and weekend hours to ensure continuity of care.
• Availability for a 24/7 on-call requirement.
• Proficiency with Microsoft Word, Outlook, Excel, and database applications.
• Ability to obtain and maintain CPR/First Aid certification.

Nice To Haves

• At least two years of leadership or management experience at an interim housing site.
• Master’s degree in a mental health field, such as Social Work, MFT, or Psychology.

Responsibilities

• Develop effective client relationships using a client-centered approach that incorporates motivational interviewing, harm reduction, and trauma-informed care principles.
• Work with an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
• Guide staff in implementing appropriate interventions to reduce barriers and promote critical thinking among team members.
• Provide crisis intervention and triage services.
• Manage client grievances and ensure timely resolution of complaints.
• Work with the Director and AM Senior Program Manager to maintain a safe, well-maintained physical site.
• Assist with audits and ensure data quality and accuracy.
• Oversee daily shelter operations, including staff scheduling and ensuring shifts are covered.
• Be available on call for emergencies, with support from the Director, and provide backup coverage for staff shortages.
• Maintain knowledge of agency and funder documentation requirements and ensure compliance across electronic databases and paper charts.
• Help prepare funder reports and track other data as directed.
• Conduct weekly supervision and complete performance evaluations for direct reports.
• Ensure staff adherence to agency policies and procedures.
• Participate in weekly case conferencing to support clients and reduce barriers to developing appropriate housing plans.
• Communicate in a timely and effective manner with management, peers, collaborators, and funders.
• Coordinate with other agency programs to provide clients with additional support and assistance.
• Maintain client confidentiality in accordance with agency, state, and HIPAA requirements.
• Incorporate life-skills programming and other milieu and enrichment services into program design.
• Develop and improve programming, identify and implement systems when appropriate, manage budgets, and participate in staff hiring.
• Train staff on program expectations, documentation, boundaries, and strength-based interventions.
• Maintain current knowledge of community resources and use them to provide client services.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 403(b) retirement plan
• Employee Assistance Program (EAP)