Program Manager II

Sagent•Addison, TX

About The Position

Under the general direction of the Vice President Equipment Programs, the Program Manager II serves as a Comprehensive Asset Management Program Manager responsible for managing complex customer account and support services in accordance with the approved Statement of Work. Services include repair, inventory management at Sagent and Forward Stocking Locations, equipment recovery, product purchases, and vendor management. At the direction of the VP Sales, the Program Manager may also support other customer-facing programs or activities across the Equipment Programs Business Unit. Other duties may be assigned.

Requirements

At least two years of previous customer service or project management experience.
A bachelor’s degree in Program Management, Supply Chain Management, Logistics, Information Technology, or Technology Management is preferred; proven experience in Telecommunications or IT Services may be substituted.
Self-motivated and self-disciplined, with reliable follow-up on customer inquiries.
Excellent verbal and written communication skills.
Strong problem-solving skills.
Strong attention to detail and ability to maintain an effective organizational system.
Ability to adapt and apply change-management and process-improvement techniques.
Ability to read and interpret documents such as procedure manuals or operating instructions.
Ability to develop, produce, review, and analyze financial data such as purchase orders, sales orders, budgets, and expenditures.
Valid driver’s license and reliable transportation.
Ability to work in a fast-paced environment while balancing multiple concurrent assignments.

Nice To Haves

Background in vendor management.
Certified Associate in Program Management (CAPM) or Project Management Professional (PMP) certification.
Advanced Microsoft Office skills, especially Teams, Project, and Excel.
Familiarity with Microsoft AX and Power BI.

Responsibilities

Serve as Sagent’s customer focal point and be accountable for cost, schedule, and key performance indicators under the Program Statement of Work.
May supervise a cross-functional team to accomplish program functions.
Lead assigned programs and serve as an expert on customer contacts and roles, program deliverables, and customer expectations.
Conduct data analytics and prepare regular reports.
Manage subcontractors and vendors assigned to the program.
Maintain minimum stocking levels for parts and systems and provide monthly reports.
Track all maintained product inventory by serial number and physical location.
Follow manufacturers’ RMA processes for maintained products.
Facilitate Quarterly Business Reviews and conduct quarterly profitability meetings.
Facilitate monthly business reviews with customer IT leadership.
Track failure rates and deliver weekly failure reports.
Ensure customer invoicing is completed in accordance with contract requirements.
Participate in customer meetings and conferences, which may require travel.
Administer project cost accounting using Sagent’s Dynamics AX ERP system.
Oversee and approve costs associated with assigned programs.
Collaborate with Sagent departments to address interdepartmental needs in a timely manner.
Perform other duties as assigned.