Program Manager II

Everseen•Cincinnati, OH

About The Position

As a Program Manager within Everseen’s Delivery Team, you will manage customer projects and ensure they are delivered on time and to a high standard. You will work closely with project System Engineers and collaborate across functions, including Sales, Product, and Engineering. The role owns projects for three customers and covers each project from initiation through completion, with responsibility for scope, schedule, customer communications, coordination, and delivery outcomes. The Program Manager also supports deployments and upgrades, coordinates system performance analysis and reporting, and helps translate customer requirements and feedback into actionable work for technical and product teams. The role requires a proactive, organized self-starter who can manage several complex projects in a global, matrixed environment, adapt to changing requirements, and maintain strong customer relationships. Travel may be required for client meetings, project kick-offs, or other project-related activities.

Requirements

Two to three years of experience in a similar role working with projects in a global matrixed organization.
Demonstrated ability to manage multiple complex customer projects simultaneously and deliver them on time while meeting project objectives.
Proactive self-starter able to engage in multiple initiatives concurrently.
Adaptability to changing project requirements and ability to anticipate and address potential issues promptly.
Interest in Everseen’s technology solutions and comfort discussing them at a high level while staying current with developments.
Initiative, drive, and self-motivation to take ownership of projects and customer outcomes, maintain accountability, and foster a no-blame culture of continuous improvement.
Strong problem-solving skills and judgment to navigate and resolve complex situations.
Highly organized, with meticulous attention to detail and accuracy in project execution and documentation.
Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities.

Nice To Haves

Familiarity with Agile/Scrum tools such as JIRA.
A relevant degree qualification.
A Project Management qualification such as Prince2 or PMP.

Responsibilities

Manage and deliver customer projects successfully, ensuring adherence to scope and schedule.
Create, maintain, and update project plans, tracking tasks, milestones, risks, and issues throughout delivery.
Own projects for three customers and manage assigned projects from initiation to completion.
Lead customer communications, maintain close working relationships, and act as the primary point of contact for inquiries and concerns.
Track customer-facing tasks to ensure visibility and accountability.
Develop effective solutions to challenges that arise during project execution.
Collaborate with internal teams, including product development, implementation, and customer support, to deliver projects within agreed scope and timelines.
Work with Sales and senior Delivery Team members to manage customer expectations and provide regular progress updates.
Coordinate reporting with Sales, Customer Success, and data teams.
Use historical project data to support forecasting and decision-making.
Coordinate system performance analysis with technical and data teams, supporting successful customer-system integration and functionality.
Create and coordinate Jira tickets for internal project tasks and maintain project updates in Salesforce.
Translate customer requirements into actionable features for technical teams.
Assist in managing ongoing deployments and upgrades, ensuring they integrate with existing projects and are completed on time and within scope.
Collaborate with customers to test and validate new features and gather feedback.
Work with Product Teams to incorporate customer feedback into product development.
Collaborate with Everseen’s Sales, Product, and Engineering teams, customers, and employees.