Program Manager

Kymber Consulting Group•Washington, DC

2d•Onsite

About The Position

Kymber Consulting Group is seeking six Program Managers to support the U.S. Department of State, Bureau of Consular Affairs, Passport Services Directorate (CA/PPT), at its Washington, DC headquarters. CA/PPT operates a nationwide network of 29 passport agencies and centers and nearly 8,000 acceptance facilities, issuing approximately 20 million passports annually. The directorate is strengthening headquarters operations through ISO 9001 quality management and Scaled Agile (SAFe) practices. Program Managers manage Kymber staff assigned to clusters of CA/PPT offices. They plan, execute, and monitor work from inception to completion, ensuring compliance with schedules, budgets, and quality standards. This is a Key Personnel position under the contract. The role is contingent upon award and is on-site; telework is permitted only as identified and approved by CA/PPT. Occasional travel to CA/PPT agencies and regional offices is required. An active SECRET security clearance and a Department of State building pass are required; the posting also notes that a clearance may be obtained before start and that a Moderate Risk Public Trust investigation may be required for designated positions.

Requirements

Master’s degree in a related field; 12 years of relevant experience may be substituted for the degree.
At least 8 years of specific experience as a Program Manager.
Project Management Professional (PMP) certification.
Robust understanding of Quality Management Systems and demonstrated proficiency adhering to ISO 9001 standards.
Strong focus on risk management and fostering innovation.
Experience supervising multidisciplinary staff.
Proficiency with Microsoft Project, Visio, and Power BI.
Proficiency with Microsoft Office, including Outlook, Teams, Word, PowerPoint, Excel, and SharePoint.
Ability to prepare written products in accordance with the Department of State writing guide.
Active SECRET security clearance or ability to obtain one before start, and ability to obtain a Department of State building pass. A Moderate Risk Public Trust investigation may be required for designated positions.

Responsibilities

Plan, execute, and monitor tasks from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
Apply Quality Management System principles and ISO 9001 standards to assigned work.
Identify potential risks and develop mitigation strategies to support successful task outcomes.
Collaborate with cross-functional teams, CA/PPT office leadership, and stakeholders to define task objectives and deliverables.
Assign contractor schedules, review work discrepancies, supervise contractor personnel, and communicate organizational policies, purposes, and goals.
Lead continuous service-delivery improvement toward more efficient capabilities and performance.
Contribute office-level results, root causes, and 30-60-90-day plans to the Monthly Progress Report.