Program Manager

Transportation Security Administration•Glynco, GA

About The Position

This position is located in the Training Centers Division, Office of Training and Development (T&D), which oversees training programs for TSA employees and contractors. The division manages training-course operations and delivery to meet mandatory training requirements for the frontline workforce, including Transportation Security Officers, Federal Air Marshals, canine teams, instructors, inspectors, and other specialists. The Program Manager (Director) leads the Training Centers Division's operations and programs. The role exercises supervisory and personnel-management authority over Associate Directors, managers, analysts, instructors, and administrative staff; directs daily training-center and venue operations; and provides executive-level management of program goals, resources, performance, and risk. The incumbent coordinates stakeholders and support services, monitors costs and contract performance, and works with course developers, instructors, and program officials to improve curriculum, delivery, and student outcomes. The position also oversees operating procedures and recommends policy improvements.

Requirements

Possess U.S. citizenship or be a U.S. national.
Have reached the minimum age of 18 at the time of application.
Meet Selective Service registration requirements.
Pass pre-employment drug screening and random drug/alcohol testing.
Complete a Tier 5 investigation and obtain and maintain a Top Secret clearance.
Unless previously completed, satisfactorily complete a one-year supervisory probationary period.
Have one year of specialized experience equivalent to the SV-J Pay Band or GS-14 in the Federal service, or equivalent experience in state or local government or the private sector.
Have expert knowledge of program-management principles, practices, and methods sufficient to lead and manage a complex, multi-faceted training-center operation, including strategic planning, performance management, risk management, organizational change, resource allocation, and continuous process improvement.
Have comprehensive knowledge of adult-learning principles, training-program operations, instructional delivery, curriculum implementation, student-evaluation processes, and methods for assessing training effectiveness.
Meet the qualification requirements no later than the vacancy announcement's closing date.

Responsibilities

Exercise full supervisory and personnel-management authority over Associate Directors, managers, analysts, instructors, and administrative staff.
Provide leadership, direction, and guidance to venue operations leaders.
Plan and assign work according to priorities, program requirements, employee capabilities, and workload balance.
Establish management controls, position descriptions, and performance standards; evaluate performance; recommend development; and recognize high performance.
Advise and instruct staff on work and administrative matters; select applicants; approve leave; resolve complaints; and take or recommend disciplinary action.
Direct daily TSA Training Center and venue operations, ensuring facilities, equipment, instructional resources, logistics, and support services meet scheduled training needs.
Coordinate with internal and external stakeholders to secure space, technology, lodging, transportation, and security.
Maintain a safe and effective learning environment, monitor operational conditions, resolve issues, and align training delivery with TSA priorities, resources, and requirements.
Establish Training Center program goals, priorities, performance measures, and risk-mitigation strategies.
Translate TSA and T&D objectives into operational plans; monitor resources, facilities, costs, training delivery, and student feedback; analyze trends and outcomes; and recommend improvements, efficiencies, resource needs, and program enhancements to senior leadership.
Align personnel, facilities, equipment, technology, supplies, and contracted services with budgetary and operational priorities.
Coordinate with vendors and internal support offices to obtain resources efficiently.
Monitor expenditures, contract performance, and service delivery; identify variances and emerging needs; and recommend budget, resource-allocation, and continuity strategies to senior leadership.
Collaborate with course developers, instructors, and program officials to improve curriculum, delivery methods, and student outcomes.
Ensure venues support learning objectives, identify quality or consistency issues, and recommend corrective actions based on feedback, performance data, and lessons learned.
Serve as a liaison with stakeholders to align Training Center operations with TSA goals and training requirements.
Promote cross-center communication, curriculum consistency, and information sharing.
Oversee operating procedures and recommend policy improvements to enhance effectiveness, efficiency, accountability, and compliance.
Perform other duties as assigned.