Program Manager

Sybridge Technologies•Petersburg, FL

About The Position

The Program Manager leads customer programs and tooling projects from initiation through qualification, translating strategic priorities into actionable plans that support customer satisfaction and predictable, high-quality delivery. The role is the primary liaison among assigned customers, suppliers, engineering, manufacturing, and internal teams, ensuring alignment, accountability, and execution throughout the tooling lifecycle. The Program Manager manages project scope, schedule, budget, and quality; coordinates tooling design and production; leads validation cycles; and oversees risks, customer changes, and financial documentation. The position requires clear, timely customer communication and close cross-functional coordination. The role requires prolonged computer use and sitting for periods of time. SyBridge will provide accommodations when requested in accordance with the ADA.

Requirements

Bachelor’s degree in Engineering, Business, Project Management, or a related field, or equivalent work experience within industrial manufacturing.
3–5 years of project or program management experience.
Strong communication, cross-functional coordination, and customer-facing experience.
Proven risk management, problem-solving, and leadership skills.
Experience with ERP and CRM platforms.
Ability to perform work involving prolonged computer use and sitting for periods of time.

Nice To Haves

Injection molding or tooling industry experience is strongly preferred; thermoplastic injection molding experience is preferred.
Salesforce experience is preferred.

Responsibilities

Serve as the primary point of contact for assigned customer accounts and provide clear, accurate, timely communication.
Manage customer issues and needs through resolution with coordinated internal support; maintain commitments and escalate risks early.
Document and follow each customer’s preferred communication method, frequency, and format; provide updates on the agreed cadence and communicate changes proactively, including root cause and revised timing.
Lead end-to-end project delivery across scope, schedule, budget, and quality; develop project plans covering critical paths, dependencies, and risk mitigation.
Confirm purchase orders within 24 hours, maintain accurate documentation, provide weekly updates, maintain dashboards and trackers, and ensure Salesforce accuracy.
Identify project risks and implement corrective actions or escalate as needed.
Partner with engineering on DFM reviews, mold and tooling design, and manufacturability considerations.
Oversee the tooling lifecycle, including design, machining, polishing, assembly, sampling, and modifications.
Coordinate tooling updates, risks, and requirements among customers, engineering, and suppliers; ensure drawings, approvals, documentation, and tooling deliverables meet standards and timelines.
Lead validation cycles, including T1/T2 trials, debugging, measurement reviews, and corrective actions; ensure capability targets, acceptance standards, and deliverables are met with minimal rework.
Own project and tooling budgets, including cost tracking, variance analysis, and forecasting.
Manage engineering changes and customer change orders through defined approval processes and ensure timely, accurate financial documentation and change order reconciliation.