IT Program Manager (Senior) - Key Personnel

Koniag Government Services•Washington, DC

2d•Onsite

About The Position

Koniag Management Solutions, LLC (KMS), a Koniag Government Services company, is seeking a senior IT Program Manager to support KMS and a government customer in Washington, DC. This full-time Key Personnel position is contingent upon contract award and a future new business opportunity. The role leads performance of an IT service desk and associated end-user support services. The Program Manager oversees technical, contractual, administrative, and financial aspects of task-order performance. The role manages staffing, performance oversight, transition, risk management, quality control, deliverables, and customer coordination. The manager also maintains program plans and operational procedures, leads kickoff and onboarding activities, reports on performance, and manages service transitions while ensuring continuity and mission-critical/VIP coverage. Applicants must be U.S. citizens and be able to complete applicable background investigation, suitability, badging, and access requirements before performing restricted work.

Requirements

Bachelor’s degree in a related field or equivalent.
At least eight years of related professional experience, including at least four years in a supervisory role.
Demonstrated experience overseeing technical service delivery, contractor personnel, task assignments, quality assurance, risk management, reporting, contract performance, and customer coordination.
Demonstrated ability to manage service desk operations, contractor performance, transition activities, escalation procedures, and corrective actions.
High-level analytical and independent judgment skills for non-routine technical, administrative, and managerial issues.
Strong written and oral communication skills and the ability to coordinate effectively across end users, technical teams, vendors, and management.
U.S. citizenship.
Ability to complete applicable background investigation, suitability, badging, and access requirements before performing restricted work.

Responsibilities

Oversee all aspects of task-order performance, including technical, contractual, administrative, and financial performance.
Manage staffing, performance oversight, transition, risk management, quality control, deliverables, and customer coordination.
Develop and maintain the Program Management Plan, integrated schedule, staffing plan, risk and action logs, and service desk operating procedures.
Lead post-award kickoff, personnel onboarding and readiness, access coordination, and knowledge-transfer activities.
Provide weekly status updates and monthly performance reports covering accomplishments, staffing, deliverables, risks, incidents, and corrective actions.
Manage transition-in and transition-out to maintain service continuity and ensure orderly transfer of knowledge, assets, tickets, and documentation.
Escalate critical service or staffing risks, track corrective actions through closure, and ensure sustained mission-critical/VIP support coverage.