IT Program Manager (Senior) - Key Personnel

Koniag Government Services, LLC•Washington, DC

3d•$125,000 - $165,000

About The Position

Koniag Management Solutions, LLC (KMS), a Koniag Government Services company, is seeking a full-time Senior IT Program Manager to lead an IT service desk and associated end-user support services for KMS and its government customer in Washington, DC. This Key Personnel position is for a future new business opportunity and is contingent upon contract award. The role provides oversight of task-order performance across technical, contractual, administrative, and financial areas. It manages staffing, service performance, transition, risk, quality control, deliverables, and customer coordination. The Program Manager develops and maintains key management plans and operating procedures, leads post-award startup and onboarding activities, reports performance, and oversees transition into and out of the contract while maintaining continuity of service.

Requirements

Bachelor’s degree in a related field or equivalent, and at least eight years of related professional experience, including at least four years in a supervisory role.
Demonstrated experience overseeing technical service delivery, contractor personnel, task assignments, quality assurance, risk management, reporting, contract performance, and customer coordination.
Demonstrated ability to manage service desk operations, contractor performance, transition activities, escalation procedures, and corrective actions.
High-level analytical and independent judgment skills for non-routine technical, administrative, and managerial issues.
Strong written and oral communication skills and the ability to coordinate effectively across end users, technical teams, vendors, and management.
U.S. citizenship.
Ability to complete applicable background investigation, suitability, badging, and access requirements before performing restricted work.

Responsibilities

Provide oversight of all aspects of task-order performance, including technical, contractual, administrative, and financial performance.
Manage staffing, performance oversight, transition, risk management, quality control, deliverables, and customer coordination.
Develop and maintain the Program Management Plan, integrated schedule, staffing plan, risk and action logs, and service desk operating procedures.
Lead post-award kickoff, personnel onboarding and readiness, access coordination, and knowledge-transfer activities.
Provide weekly status updates and monthly performance reports addressing accomplishments, staffing, deliverables, risks, incidents, and corrective actions.
Manage transition-in and transition-out to maintain continuity of service and complete orderly knowledge, asset, ticket, and documentation transfer.
Escalate critical service or staffing risks, track corrective actions through closure, and ensure sustained mission-critical and VIP support coverage.