IT Senior Program Manager

Baker Construction•Houston, TX

About The Position

The IT Senior Program Manager develops and leads program plans, governance structures, and performance metrics for a portfolio of three to five related projects, ensuring alignment with company objectives and stakeholder expectations. The role coordinates scope, schedules, resources, budgets, dependencies, risks, and issues across projects; monitors delivery and benefits; and provides updates and recommendations to senior management, program sponsors, and other stakeholders. The position also leads organizational change management (OCM) activities to prepare affected stakeholders for new systems, processes, and ways of working. This includes assessing impacts and readiness, coordinating communications and training, addressing adoption risks, and supporting successful transition and sustainment. The role manages relationships among contracted vendors or consultants, management, and program teams, and facilitates alignment among project stakeholders. Baker Construction describes itself as a specialty concrete contractor and says it offers professional growth opportunities, great pay, and excellent benefits. The position requires travel of up to 25%, including travel by automobile or airplane for business meetings, performance audits, conferences, and similar activities.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business, or a related field; a master’s degree is optional.
7–10 years of related experience in IT project and program management.
Experience managing large-scale programs consisting of multiple related projects within the IT or technology sector.
Demonstrated track record of delivering complex programs on time, within budget, and with high-quality outcomes.
Experience establishing program plans, governance structures, performance metrics, executive reporting, and processes for managing program risks, issues, dependencies, and decisions.
Experience in organizational change management (OCM), including stakeholder impact and readiness assessments, change communications, training, adoption, and transition planning.
Proficiency with Microsoft Office 365, Outlook (e-mail), and MS Project or equivalent project management software.
Ability to travel by automobile or airplane for business meetings, performance audits, conferences, and similar activities.
Excellent written and oral communication skills to communicate effectively at all levels of the company.
Ability to develop clear program plans, status reports, executive presentations, workflows, requirements, training materials, and “How-to” documentation.
Ability to present complex program and technical information in business-friendly and user-friendly language.
Ability to develop communications that support stakeholder awareness, understanding, readiness, and adoption of change.
Ability to use basic math, geometry, and algebra.
Self-motivation and keen attention to detail, with strong analytical, evaluative, and problem-solving abilities.
Ability to motivate in a team-oriented, collaborative environment and build effective working relationships with executives, project teams, vendors, consultants, and stakeholders.
Ability to evaluate and advise management on program priorities, business improvement opportunities, and alignment with company objectives.
Ability to analyze problems to determine root causes and identify effective resolutions.
Strong facilitation, negotiation, and mediation skills to build consensus and achieve program goals and objectives.
Ability to assess program risks, issues, dependencies, and impacts and recommend appropriate actions.

Nice To Haves

Project or program management certification.
OCM certification or formal change management training.
Experience managing enterprise technology implementations or business transformation programs.

Responsibilities

Develop and maintain integrated program plans, project schedules, milestones, deliverables, and performance measures based on business requirements and company objectives.
Establish program governance, roles, decision-making processes, escalation paths, and stakeholder reporting.
Coordinate project scope, priorities, deadlines, resources, and deliverable schedules across the program.
Manage cross-project dependencies, risks, issues, decisions, and change requests; escalate concerns and recommend corrective action as needed.
Monitor program progress, quality, budget, schedule, and expected outcomes; provide regular status reports and recommendations to senior management, sponsors, and stakeholders.
Schedule and facilitate program work sessions, governance meetings, and stakeholder discussions.
Ensure project teams develop and maintain appropriate documentation, including plans, workflows, requirements, decisions, training, and “How-to” documentation.
Track program outcomes and benefits to support alignment with approved business objectives.
Develop and coordinate OCM plans aligned with program scope, timelines, and implementation activities.
Identify affected stakeholder groups and assess organizational impacts, readiness, and adoption risks.
Engage leaders, users, and other stakeholders to build understanding, address concerns, and support readiness for change.
Coordinate change communications that explain the purpose, impacts, timing, and expected benefits of program changes.
Partner with subject matter experts and operational leaders to develop and deliver training, job aids, and other user support materials.
Monitor readiness, training, feedback, and adoption; recommend actions to address resistance or gaps.
Support transition to operations and sustainment of new systems, processes, and ways of working.
Manage relationships among contracted vendors or consultants, management, and program teams.
Clarify vendor and consultant deliverables, responsibilities, timelines, dependencies, and performance expectations.
Monitor vendor and consultant progress and escalate delivery, quality, scope, or schedule concerns as appropriate.
Facilitate discussions and consensus among stakeholders, including analysts, programmers, sponsors, users, vendors, and consultants.
Travel by automobile or airplane to business meetings, performance audits, conferences, and other work activities.