Program Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Business, Information Systems, Marketing, Technology, Operations, or a related discipline.
• 7+ years of experience in program management, project management, digital operations, marketing technology, or a related field.
• Experience managing multiple concurrent initiatives in a complex, matrixed organization.
• Experience coordinating cross-functional teams, external vendors, and agency partners.
• Strong capability in integrated planning, dependency management, risk management, release readiness, and stakeholder communications.
• Experience developing leadership-ready status reporting, portfolio views, and decision-support materials.
• Demonstrated ability to bring structure to ambiguity, organize complex workstreams, and drive accountability without direct authority.
• Excellent written and verbal communication, facilitation, executive presence, and relationship-management skills.

Nice To Haves

• Experience supporting MarTech, digital transformation, customer engagement, CRM, content, web, customer data, marketing automation, or consent and preference capabilities.
• Pharmaceutical, biotechnology, healthcare, or another highly regulated industry experience.
• Working knowledge of Agile, hybrid delivery, and product operating models.
• Experience with tools such as Jira, Azure DevOps, Smartsheet, Microsoft Project, Power BI, or comparable delivery and portfolio-management platforms.
• Experience supporting omnichannel marketing, digital experiences, content operations, or AI-enabled marketing capabilities.

Responsibilities

• Coordinate delivery of multiple concurrent MarTech initiatives across business, technology, agency, and vendor teams.
• Develop and maintain integrated project plans, milestones, dependencies, workback schedules, decision logs, and action trackers.
• Track delivery progress, risks, issues, assumptions, and mitigation plans; proactively escalate items requiring leadership attention.
• Facilitate delivery status reviews and provide clear, concise execution updates to stakeholders and leadership.
• Support execution across web and digital experience, content operations, customer engagement, marketing automation, customer data, consent and preference management, and AI-enabled capabilities.
• Serve as a central point of coordination among Platform Owners, Business Engagement Leads, business stakeholders, DCE/CIAO partners, agencies, vendors, and technology delivery teams.
• Identify and manage dependencies across projects, platforms, teams, and release timelines.
• Coordinate stakeholder communications and escalation pathways when scope, priorities, resources, or timelines are at risk.
• Facilitate trade-off and decision-making discussions, documenting outcomes and driving actions to closure.
• Support alignment with relevant Medical, Commercial, Legal, Privacy, Information Security, and other enterprise partners as required by an initiative.
• Support MarTech governance forums, portfolio reviews, planning cadences, and operational reporting.
• Maintain portfolio views, delivery dashboards, status reports, RAID logs, capacity inputs, and other decision-support artifacts.
• Assist with intake administration, demand tracking, impact-assessment coordination, and prioritization activities.
• Ensure requests and initiatives are appropriately documented, routed, monitored, and progressed through established governance processes.
• Contribute to portfolio metrics and delivery performance reporting that improve transparency, predictability, and accountability.
• Coordinate implementation readiness, testing activities, launch planning, and go-live communications across interconnected initiatives.
• Support UAT planning, issue and defect tracking, deployment coordination, and release management activities.
• Confirm readiness checkpoints, ownership, approvals, training needs, and stakeholder communications are addressed before launch.
• Monitor launch dependencies and escalate readiness risks early.
• Identify opportunities to strengthen intake, governance, delivery, release, and cross-functional coordination processes.
• Drive adoption of standardized program management practices, templates, and delivery disciplines.
• Use automation and AI-enabled tools, where appropriate, to improve operational efficiency and reduce manual effort.
• Contribute to scalable operating practices as the MarTech portfolio and organization continue to mature.

Benefits

• compensation, medical benefits, fringe benefits