Community Investments and Contracts Project and Program Manager (PPM II)

King County•401 5th Avenue - Seattle, WA

8d•Hybrid

About The Position

The Community Investments and Contracts Project and Program Manager (PPM II) is a journey-level professional role in King County’s Department of Community and Human Services, Adult Services Division. The position independently manages a portfolio of human services contracts and supports the development and implementation of procurements funded through the Veterans, Seniors, and Human Services Levy (VSHSL) and other department-administered resources. Assignments support one or both of ASD’s program and project management areas: Community Investments and Provider Supports, serving resilient communities and older adults and their caregivers; and Veterans Initiatives and Direct and Contracted Service Strategies, serving veterans, servicemembers, and their families. The role helps implement the VSHSL 2024–2029 Implementation Plan by stewarding public funds, supporting providers, monitoring performance and outcomes, and identifying ways to strengthen service delivery and reduce disparities. Work spans the service and contract lifecycle, including procurement development, contract execution, provider engagement, performance monitoring, impact analysis, and continuous improvement. The PPM II also supports ASD’s Voice of Provider and Voice of Community listening and learning efforts, connecting qualitative provider and community feedback with contract and program performance information. The position works independently and partners closely with PPM IIIs, PPM IVs, ASD Policy and Engagement leads, and other internal teams. The recruitment is intended to fill up to three Career Service positions and up to two Term-Limited Temporary positions, and may establish a candidate pool for additional openings. Non-Career Service appointments may be Special Duty Assignments or Term-Limited Temporary appointments anticipated to end three years after hire, subject to operational needs. The position is scheduled for 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m. It is overtime-eligible with supervisory pre-approval. The position uses a hybrid work model, with onsite and telecommuting days based on business needs. The primary onsite location is the Chinook Building in Seattle. Employees must reside in Washington State within a reasonable distance of their King County worksite and maintain a reliable home workspace and internet connection. A County-issued laptop is provided. The position is designated Non-Mission Critical.

Requirements

Three years of experience in human services, public administration, program coordination, contract support, community engagement, or a related field, or an equivalent combination of education and experience.
Demonstrated experience managing contracts, programs, or projects.
Strong understanding of contract lifecycle and compliance requirements.
Ability to manage multiple priorities and deadlines independently.
Strong analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to build and maintain relationships with diverse stakeholders, including service providers and community partners.
Ability to interpret policies, procedures, and program requirements.
Experience working with data, reports, performance metrics, qualitative feedback, or other information used to assess programs and support improvement.
Ability to listen to, synthesize, and communicate different perspectives and identify meaningful themes and actionable learning.
Ability to collaborate across teams and share information in ways that support organizational learning and continuous improvement.

Nice To Haves

Experience in public-sector contracting or grant management.
Experience with priority populations or service strategies prioritized by the VSHSL.
Familiarity with procurement processes such as RFPs, RFQs, and ROIs.
Experience working with community-based human services providers.
Experience supporting community or provider engagement, listening sessions, Voice of Customer/Community/Provider activities, or other participatory learning approaches.
Experience translating stakeholder or community feedback into program, service, process, or policy improvements.
Knowledge of Results-Based Accountability, performance measurement, evaluation, or continuous-improvement practices.
Familiarity with the Veterans, Seniors, and Human Services Levy, social impact investing for public benefit, or service strategy design focused on reducing disparities and improving stability and outcomes.

Responsibilities

Independently manage a portfolio of contracts, ensuring compliance with leadership direction, County policy, and contract terms and conditions.
Monitor contractor performance, scope, schedules, budgets, deliverables, and reporting requirements; review and approve invoices; and maintain complete contract records in Agiloft and other County systems.
Provide technical assistance and guidance to community-based providers.
Lead or support development of procurements, including RFPs, RFQs, ROIs, scopes of work, evaluation criteria, and supporting materials; participate in evaluation panels and recommendation processes.
Ensure procurements align with VSHSL strategies, community needs, and County requirements, incorporating provider, community, performance, and implementation learning where appropriate.
Monitor program performance using Results-Based Accountability and other performance and continuous-improvement frameworks; analyze contractor data, identify risks, gaps, disparities, and improvement opportunities, and document lessons learned and promising practices.
Integrate provider and community feedback with program, contract, and performance information to identify implementation challenges, emerging needs, and opportunities to strengthen strategies and interventions.
Serve as the key point of contact for assigned contractors; build relationships with providers and partners; facilitate meetings and site visits; communicate regularly; respond to inquiries; and resolve routine issues.
Support ASD’s Voice of Provider and Voice of Community listening and learning program and related provider, community, and public engagement, including listening sessions, convenings, surveys, meetings, site visits, and resource access fairs.
Connect providers with technical assistance and capacity-building support, coordinate follow-up, and synthesize provider and community input into clear themes and actionable learning.
Partner with engagement, policy, strategy, evaluation, and program staff to connect community and provider learning to ASD’s broader work.
Project manage responsive funding initiatives, policy efforts, and special projects, including time-sensitive and directed assignments addressing emerging community needs.
Translate funding direction and provider or VSHSL data into scopes of work, budgets, deliverables, performance expectations, timelines, and monitoring and reporting requirements.
Coordinate with program, procurement, fiscal, legal, and other County partners to assess funding and contracting options, provider capacity, feasibility, timelines, and risks.
Develop and implement precontracting due diligence, decision-making briefings, contract monitoring and reporting, internal controls, and site visits for responsive and directed investments.
Monitor contract budgets and expenditures, align invoices with deliverables, identify and escalate fiscal risks or discrepancies, support budget planning and contract modifications, and plan contract curation activities as needed.
Coordinate with Procurement & Payables, Finance, Performance Measurement and Evaluation, PPM IIIs, PPM IVs, and other internal teams to support strategy implementation and alignment across contracts.
Share provider and community feedback, emerging themes, implementation lessons, and promising practices to support cross-functional learning and broader program improvement.
Represent King County and advance County, department, and division missions, values, priorities, and commitments, including the Executive’s Four B’s, ACTIVATE Values, and VSHSL Implementation Plan.
Apply equity and social justice principles to funding, contracting, provider engagement, and program implementation; help address disparities and systemic barriers; and advance culturally responsive, inclusive, and community-informed approaches.