FLEX OSR Enterprise Program Support Services – Project Manager

Marriott • Bethesda, MD

7d • $37 - $58

About The Position

The FLEX OSR Enterprise Program Support Services (EPSS) Project Manager is a member of the Operations Support Resources (OSR) team and serves as a flexible operational subject matter expert supporting enterprise programs, continent initiatives, and hotel performance improvement efforts. Drawing on expertise in Rooms Operations, Food & Beverage Operations, or both, the role provides training, consulting, operational assessments, project management, and hands-on coaching to strengthen service culture, improve operational execution, enhance system adoption, and elevate the guest experience across Marriott-managed and franchise hotels.

The EPSS Project Manager partners with hotel leaders, associates, owners, franchisees, and internal stakeholders to assess operational needs, facilitate workshops, deliver training, implement operational and system-related initiatives, and develop tailored solutions that drive measurable and sustainable performance improvement. The role manages multiple projects, adapts to different hotel environments and business needs, and builds relationships across diverse stakeholder groups. Programs may include PMS Systems + Guest Experience, Operational Impact Support, Post Opening Hotel Operational Refresh, F&B Refinement, Midscale OSR Support Initiatives, and other enterprise programs and performance improvement initiatives as assigned. The position may require travel up to 100%.

Requirements

• At least 5 years of hotel operations leadership experience with responsibility for one or more operational disciplines, such as Front Office, Housekeeping, Food & Beverage, Guest Services, or related hotel operations areas.
• Experience with hotel systems such as FOSSE, FSPMS, Opera, Lightspeed, StayPMS, EMPOWER GXP, MICROS, or similar platforms.
• Knowledge of Marriott brands, operational standards, and guest satisfaction programs.
• Advanced proficiency in Microsoft 365 tools, including SharePoint, Microsoft Teams, Outlook, Sway, PowerPoint, and Excel.

Nice To Haves

• Associate or bachelor's degree in a business-related field.
• Experience managing multiple projects, assignments, or operational priorities simultaneously.
• Experience supporting managed and franchise hotel environments across multiple brands or operating models.

Responsibilities

• Independently manage assigned hotel engagements, including project scope, timelines, deliverables, stakeholder communications, follow-up actions, and accountability for completion.
• Support pre-work, onsite deployment, virtual follow-up, and post-engagement activities to ensure successful project execution and sustainability.
• Conduct operational assessments using performance data, guest satisfaction insights, brand standards, and onsite or virtual observations.
• Translate assessment findings into tailored hotel action plans to improve guest experience, operational execution, system adoption, and service consistency.
• Serve as an operational subject matter expert for Rooms, Food & Beverage, guest experience, hotel systems, and operational processes, adapting guidance to assignment needs, brand expectations, and performance priorities.
• Deliver training, coaching, hands-on learning, and support to hotel associates and leaders on property management systems, guest experience platforms, and related operational processes.
• Help hotels strengthen service culture, leadership effectiveness, workflow optimization, and adoption of operational processes, systems, tools, and best practices.
• Collaborate with stakeholders to identify opportunities to improve efficiency and enhance the guest experience.
• Influence hotel leaders, owners, franchisees, associates, and internal stakeholders to align on priorities, remove barriers, adopt recommended actions, and sustain performance improvement.
• Provide consultative guidance and performance improvement recommendations based on operational observations and business results.
• Track engagement outcomes; document observations and recommendations; monitor risks and follow-up actions; and communicate progress, results, and escalation needs to stakeholders and leadership.
• Share field insights and best practices that contribute to ongoing improvement of EPSS programs and initiatives.
• Maintain current knowledge of Marriott operational and brand standards, hotel systems, enterprise program priorities, and strategic initiatives.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• For full-time positions: medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life insurance; disability insurance; accident insurance; adoption expense reimbursements; and paid parental leave.
• Washington employees accrue paid sick leave and PTO and are eligible to receive a minimum of 9 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed