Manager, Project Support Services

LabConnect•Johnson City, TN

10d

About The Position

The Manager of Project Support Services oversees Project Coordinators and assists with planning, implementing, and evaluating LabConnect’s Project Services division. The role may also involve day-to-day oversight of ongoing clinical trial study projects. Working closely with Project Managers, the manager directs activities to meet client specifications and ensure high-quality deliverables are completed on time and within budget. The position supervises the Project Management Department and is responsible for its overall direction, coordination, and evaluation. The manager performs supervisory duties in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, addressing complaints, and resolving problems. Other related duties may be assigned as necessary.

Requirements

Bachelor’s degree from a four-year college or university, or three years of related clinical or laboratory experience and/or training, or an equivalent combination of education and experience.
Experience in customer service.
Excellent organizational, interpersonal, communication, and problem-solving skills.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to calculate figures and amounts and apply basic algebra and geometry concepts to scientific calculations required for clinical trials.
Ability to solve practical problems involving limited standardization and interpret written, oral, diagrammatic, or scheduled instructions.
Working knowledge of Microsoft Office applications, including word processing, spreadsheets, PowerPoint, and MS Project.

Nice To Haves

Certification as an ASCP Medical Technologist and/or Registered Nurse.

Responsibilities

Serve as the first point of contact for management issues related to clinical trials.
Work with clinical laboratory management and directors in support of clinical trials.
Directly supervise Project Coordinators and their work on clinical trial projects.
Hire Project Coordinators and recruit, select, supervise, coach, develop, and retain associates.
Analyze and record personnel and operational data and prepare related activity reports.
Meet with directors and other managers or supervisors to stay informed about changes affecting Project Services.
Ensure laboratory responsibilities specified in protocols are performed efficiently and professionally and comply with laboratory policies.
Create training materials for investigators and internal staff.
Develop protocol- and visit-specific requisitions.
Coordinate with laboratory, customer service, business development, external project management, information technology, and data management personnel.
Represent LabConnect at client and investigator meetings.
Serve as the primary project contact with Sponsors and Contract Research Organizations, maintaining appropriate communication channels and adhering to reporting schedules.
Coordinate specimen transfers and reporting with external referral laboratories.
Perform other related duties and tasks as necessary or assigned.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.