Manager, Project Support Services

LabConnect•Johnson City, TN

12d

About The Position

The Manager of Project Support Services is responsible for oversight of the Project Coordinators and assists with planning, implementation and evaluation of the Project Services division of LabConnect. This position may also perform duties associated with day-to-day oversight of ongoing clinical trial study projects. Working closely with Project Managers, the Manager of Project Support Services will direct activities to meet client specifications, and ensure quality deliverables on time and within budget. This role serves as the first point of contact for management issues related to clinical trials and provides direct supervision to Project Coordinators.

Requirements

Bachelor's degree (B.A.) from four-year college or university or three years related clinical or laboratory experience and/or training; or equivalent combination of education and experience.
Experienced in customer service.
Excellent organization and interpersonal, communication and problem solving skills.
Working knowledge of Microsoft Office applications including word processing, spreadsheets, PowerPoint, and MS project.

Nice To Haves

Certification as an ASCP Medical Technologist is preferred.
Certification as a Registered Nurse is preferred.

Responsibilities

Serves as first point of contact for management issues related to clinical trials.
Works closely and in coordination with clinical laboratory management and directors in support of clinical trials.
Direct supervision of Project Coordinators and their tasks related to clinical trial projects.
Direct hiring of Project Coordinators.
Recruit, select, supervise, coach, develop, and retain talented associates.
Analyze and record personnel and operational data, and write related activity reports.
Meet with directors and other manager/supervisors to stay informed of changes affecting Project Services.
Ensures that all laboratory responsibilities outlined within the protocol are carried out in an efficient and professional manner and in compliance with laboratory policies.
Creates training materials for investigators and internal staff.
Develops protocol and visit specific requisitions.
Interfaces with laboratory, customer service, business development, external project management, and information technology and data management personnel.
Represents LabConnect at client and/or investigator meetings.
Serves as the primary project contact with Sponsors and Contract Research Organizations to ensure appropriate communication channels are maintained and reporting schedules are adhered to.
Coordinates specimen transfer and reporting with external referral laboratories.
Performs other related duties and tasks as necessary or as assigned.