FLEX OSR Event Manager, In-Market Dallas/Fort Worth

Marriott • Bethesda, MD

7d • $31 - $40

About The Position

The FLEX OSR Event Manager supports hotels on temporary assignments of varying durations to fill operational gaps identified by hotel leadership. The role primarily supports properties throughout the Dallas/Fort Worth area, and the leader is expected to reside in the designated market. It is not tied to a single property or office; assignments may also involve other markets in the United States and Canada as operational needs arise, and travel may be required.

The Event Manager prepares event documentation and coordinates with Sales, property departments, and customers to provide consistent service before, during, and after property events. The position primarily handles events of average complexity and ensures a seamless transition from Sales to event service and back to Sales. It also identifies opportunities to increase revenue through upselling and event enhancements.

Requirements

• Must reside in the designated market.
• High school diploma or GED and two years of experience in event management or a related professional area; alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Nice To Haves

• Residence in the Dallas/Fort Worth area is preferred.

Responsibilities

• Coordinate event logistics with customers, Sales, property departments, and operations to ensure events progress accurately and seamlessly.
• Greet customers during the event phase and hand off event execution details to the Event Operations team.
• Ensure billing accuracy and review bills with clients before final processing.
• Manage group room blocks and meeting space for assigned groups, including average- to large-sized groups.
• Identify operational challenges and work with property staff and customers to resolve them or develop alternatives.
• Serve as liaison between the field salesperson and customer throughout the pre-event, event, and post-event phases.
• Participate in customer site inspections and assist with the sales process as needed.
• Solicit feedback from property departments and customers to identify improvements to the event experience and customer service.
• Deliver and encourage excellent customer service, respond to guest problems and complaints, and follow up with customers after events.
• Communicate event details verbally and in writing, remain available to customers, and oversee customer experiences through the post-event transition back to Sales.
• Conduct or facilitate pre-event and post-event meetings and other meetings as needed, such as banquet event order meetings and block reviews.
• Assist with sales activities and revenue forecasting; upsell products and services and forecast group sleeping rooms and event revenue, including catering and audio-visual revenue.
• Review guest feedback with employees, observe service behaviors, provide feedback, and assist with corrective action plans.
• Ensure hourly employees understand expectations and parameters for event activities.
• Perform other duties as assigned to meet business needs.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• For full-time positions: medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life insurance; disability insurance; accident insurance; adoption expense reimbursements; and paid parental leave.
• For Washington employees: paid sick leave accrual and at least nine holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED