FLEX OSR Event Manager, In-Market NYC

Marriott • Bethesda, MD

7d • $31 - $40

About The Position

The FLEX OSR Event Manager supports hotels throughout the New York area according to business demands. The role is not tied to a single property or office, and the manager may be assigned to other markets in the United States and Canada as operational needs arise; travel may be required. Team members are deployed to temporary assignments of varying durations to address operational gaps identified by hotel leadership.

The manager prepares event documentation and coordinates with Sales, property departments, and customers to deliver consistent service before, during, and after property events. The role primarily handles events of average complexity and ensures a smooth transition from Sales to event service and back to Sales. It also identifies opportunities to increase revenue through upselling and event enhancements.

Requirements

• Must reside in the designated market.
• High school diploma or GED and 2 years of experience in event management or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Responsibilities

• Coordinate event logistics with customers, Sales, property departments, and operations to ensure events progress smoothly and accurately.
• Greet customers during events and hand off event execution details to the Event Operations team.
• Review event billing with clients and ensure billing accuracy before processing final bills.
• Manage group room blocks and meeting space for assigned groups, including average- to large-sized groups.
• Identify operational challenges and work with property staff and customers to resolve them or develop alternatives.
• Act as liaison between the field salesperson and customer throughout pre-event, event, and post-event phases.
• Participate in customer site inspections and assist with sales as needed.
• Solicit feedback from property departments and customers to improve the event experience and service.
• Deliver and encourage excellent customer service, address guest problems and complaints, and remain available to resolve issues or suggest alternatives.
• Communicate event details verbally and in writing to customers and property operations, and oversee the customer experience through post-event turnover back to Sales.
• Conduct formal pre-event and post-event meetings for assigned groups and facilitate other meetings as needed.
• Assist with the sales process and revenue forecasting; upsell products and services and forecast group rooms and event revenue, including catering and audio visual.
• Review guest feedback with employees, observe service behaviors, provide feedback, and assist with corrective action plans and service improvements.
• Perform other duties as assigned to meet business needs.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• For full-time positions: medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life and disability insurance; accident insurance; adoption expense reimbursements; and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree