Associate Store Manager (NYC Market)

Moncler Group•New York, NY

3d•Onsite

About The Position

The Associate Store Manager (ASM) – Temporary Holiday Assignment provides flexible leadership and operational support across Moncler boutiques in the New York City market during the peak holiday season. Working closely with Store Management and Retail Leadership, the ASM supports sales performance, team effectiveness, client development, and an exceptional client experience aligned with the Moncler Client Promise. This hands-on, adaptable retail leader quickly integrates into different store environments, provides immediate leadership support, and responds to evolving business and staffing needs. The role helps maintain operational excellence and consistent execution of brand standards during a busy seasonal period. The ideal candidate has luxury retail leadership experience, commercial acumen, and the flexibility to support multiple locations while fostering a positive, high-performing team environment.

Requirements

At least 5 years of progressive retail experience, including at least 2 years in a leadership role, preferably in luxury fashion or premium retail.
Proven ability to drive sales performance, coach teams, and deliver exceptional client experiences.
Strong hands-on leadership skills and ability to quickly build trust and engage teams.
Commercially driven, with a strong understanding of retail performance metrics and sales opportunities.
Adaptable, resourceful, and comfortable working across different store environments.
Excellent organizational and problem-solving skills, with the ability to prioritize in a fast-paced environment.
Client-centric mindset and passion for delivering exceptional luxury experiences.
Strong communication and interpersonal skills, with a polished and professional demeanor.
Ability to work independently, exercise sound judgment, and respond effectively to changing business needs.
Proficiency in Microsoft Office and retail systems, including POS and CRM platforms.

Nice To Haves

Bachelor’s degree.
Experience supporting high-volume retail environments and peak seasonal business periods.
Experience providing leadership coverage across multiple store locations.

Responsibilities

Partner with Store Management to lead, coach, and motivate teams to deliver sales performance and exceptional client experiences.
Provide hands-on floor leadership, coaching, and real-time feedback on selling, service, and operational standards.
Support onboarding and integration of seasonal and permanent team members.
Assist with daily team deployment, scheduling, and staffing coverage during peak business periods.
Foster a collaborative, accountable, and inclusive team environment aligned with Moncler’s values.
Deliver personalized luxury experiences that reflect the Moncler Client Promise and lead by example on the sales floor.
Drive sales through active floor leadership, client engagement, and effective team deployment.
Support client development and outreach initiatives during the holiday season.
Monitor sales, conversion, UPT, and CRM capture KPIs and implement actions to improve results.
Lead visibly during Client Experience Management (CEM) segments and ensure service excellence.
Resolve escalated client situations professionally, empathetically, and with sound judgment.
Partner with Store Management to execute daily priorities and achieve sales and operational objectives.
Provide leadership coverage across designated New York City boutiques according to business needs.
Support opening and closing procedures, scheduling, cash management, inventory management, and loss prevention.
Ensure adherence to company policies, procedures, and operational standards.
Maintain visual merchandising and store presentation standards with the store team.
Collaborate with Retail Leadership, Operations, HR, and Asset Protection on immediate business and staffing needs.
Serve as a Moncler Brand Ambassador and demonstrate the Company’s values and commitment to excellence.
Lead daily briefings and communicate business priorities, performance expectations, and holiday initiatives.
Promote team engagement through recognition, communication, and hands-on support.
Adapt to different store environments while maintaining consistent leadership and brand standards.
Participate as a team player in activities contributing to store objectives and maintain a positive, collaborative work environment.
Lead by example, follow company policies and procedures, and maintain high standards of client service, professionalism, and ethics.
Perform additional duties and responsibilities as required by management or the Company.