Floral Associate - Market Store

Harmons•Holladay, UT

2d•Onsite

About The Position

The Floral Associate sells Harmons’ fresh floral items by providing remarkable customer service while helping maintain the floral department’s quality standards and profitability. The associate supports the Floral Manager and is expected to know all aspects of the department. Work is generally performed in a safe and comfortable store environment, with possible frequent exposure to cold and wet conditions. The role involves daily interaction with store associates and customers and requires availability to work weekends, evenings, and holidays.

Requirements

A high school diploma or GED is preferred, or an equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Knowledge of proper fresh flower processing.
Knowledge of proper care for the wide variety of plants in the floral department.
Enjoy working with and handling floral products.
Ability to interpret policies and procedures.
Strong organization and planning skills.
Solid verbal and listening communication skills to communicate effectively with customers and fellow associates.
Ability to accept constructive review and be accountable for personal and team success.
Integrity, a positive attitude, a sense of urgency, a mission-driven and self-directed approach, and demonstrated commitment to Harmons’ mission and collaborative work.
Continually strive to be product-minded, customer-minded, personnel-minded, detailed, consistent, and forward-focused.
Ability to work weekends, evenings, and holidays.
Ability to stand, walk, and bend throughout the workday; grasp, push, pull, carry, stoop, twist, crouch, and reach; perform repetitive-motion tasks requiring eye, hand, and foot coordination; and hear and respond to customer inquiries.
Ability to maneuver objects weighing up to 50 pounds.

Responsibilities

Follow established departmental and store policies and procedures.
Ensure the quality and freshness of all products and services in the floral department.
Maintain appropriate product assortment and inventory levels.
Confirm pricing accuracy and product signage, paying particular attention to advertised items.
Clean and sanitize the floral department daily and maintain company appearance standards.
Receive fresh flower deliveries from the Distribution Center and other plant deliveries, and verify product quality.
Display, merchandise, and upgrade floral products.
Keep displayed items fresh, watered, and properly rotated.
Create custom floral orders, including upgraded bouquets, corsages, boutonnieres, and other special orders.
Provide excellent customer service to all customers.
Complete assigned tasks efficiently and in a timely manner.
Set a professional and positive example for others.
Communicate openly and frequently with the Floral Manager, Store Director, and Floral Trainer.
Maintain company standards for safety, sanitation, and productivity.
Perform other job-related duties as assigned.