FLEX OSR Senior Event Manager, In-Market San Francisco

Marriott • Bethesda, MD

7d • $37 - $48

About The Position

The Senior Event Manager prepares event documentation and coordinates with Sales, property departments, and customers to provide consistent, high-level service through pre-event, event, and post-event phases. The position primarily manages complex events and ensures a smooth transition from Sales to event service and back to Sales. It identifies opportunities to increase revenue through upselling and event enhancements, and may act on behalf of the Director of Event Management or Director of Event Planning and Operations when they are absent. Following turnover, the Senior Event Manager is the event planner’s primary on-property contact and is responsible for the planner’s experience.

The role oversees assigned customer experiences from file turnover through post-event closeout, manages group room blocks and meeting space, coordinates event requirements with customers and property staff, and supports revenue, profitability, and exceptional customer service.

Requirements

• High school diploma or GED and 2 years of experience in event management or a related professional area; or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no work experience required.

Responsibilities

• Solve problems and suggest alternatives to previous arrangements when necessary.
• Lead pre-event and post-event meetings for assigned groups.
• Identify operational challenges and work with property staff and customers to resolve them or develop alternative solutions.
• Manage customer budgets to maximize revenue and meet customer needs.
• Oversee customer experiences from file turnover through the post-event phase until handoff back to Sales.
• Conduct pre- and post-event meetings as required to review and communicate group needs and feedback.
• Manage group room blocks and meeting space for assigned groups.
• Adhere to standards, policies, and procedures.
• Celebrate successes and publicly recognize team members’ contributions.
• Upsell products and services throughout the event process.
• Participate in customer site inspections and assist with the sales process when needed.
• Act as liaison between the field sales representative and customer throughout the pre-event, event, and post-event process.
• Manage event revenue and profitability.
• Forecast group sleeping rooms and event revenue, including catering and audio-visual revenue.
• Review billing and payments with clients.
• Interact with guests to obtain feedback on product quality and service levels.
• Handle guest problems and complaints.
• Maintain a visible presence with the customer throughout the event process.
• Follow up with customers after events.
• Greet customers during the event phase and hand off execution details to the Event Operations team.
• Work to improve service performance and set a positive example for guest relations.
• Review comment cards and guest satisfaction results with associates.
• Coordinate and communicate event details verbally and in writing with internal and external customers.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• For full-time positions: medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life insurance; disability insurance; accident insurance; adoption expense reimbursements; and paid parental leave
• For Washington applicants: paid sick leave, PTO accrual, and eligibility for a minimum of 9 holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED