Program Manager Jobs

About The Position

Requirements

• Exceptional verbal and written communication skills and ability to engage and build relationships with internal and external stakeholders.
• Excellent organizational, project management, and planning skills.
• Ability to manage multiple priorities, workflows, and deadlines in a dynamic program environment.
• Strong leadership and people management skills, including coaching, developing, and holding staff accountable while fostering collaboration.
• Ability to deliver culturally responsive services and work effectively in cross-cultural situations.
• Knowledge of affordable housing, housing services, Fair Housing laws, reasonable accommodations, and related community-based services.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
• Strong critical thinking, problem-solving, and decision-making skills; ability to exercise sound independent judgment and use data and program information to inform decisions.
• Ability to understand and implement program, contractual, compliance, and documentation requirements across complex service delivery workflows.
• Flexibility regarding scheduling, competing priorities, and evolving program and organizational needs.
• Reliable transportation, a valid California driver’s license, a clean driving record, and automobile insurance.
• Ability to collect data, establish facts, and draw valid conclusions from complex technical instructions in mathematical, diagrammatic, and written formats while navigating abstract and concrete variables.
• Skill in reading, interpreting, and summarizing budgets, government regulations, leases, professional journals, and public agency documents.
• Ability to write professional business correspondence, reports, and applications, and present information clearly to diverse groups and individuals.
• Physical mobility for standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces; ability to sit for up to 6 to 8 hours a day and safely lift, carry, push, or pull weights up to 15 pounds.
• Mental acuity for analytical reasoning and document interpretation.
• TB screening or clearance in accordance with applicable law and funder requirements.

Nice To Haves

• Bilingual skills.
• Experience with Salesforce or other CRM/database systems.

Responsibilities

• Provide leadership and supervision to assigned staff, including hiring, onboarding, coaching, performance management, professional development, and accountability for individual and team performance.
• Oversee day-to-day operations and implementation of housing services and Community Supports, including referral, service delivery, documentation, coordination, and compliance workflows.
• Monitor program performance and conduct routine quality assurance reviews of service delivery, documentation, and compliance; identify improvement areas and implement corrective actions as needed.
• Ensure program objectives, deliverables, service standards, and performance expectations meet funder and organizational requirements.
• Meet with direct reports at least biweekly, including in-person office meetings, to provide supervision, coaching, and support.
• Facilitate monthly, in-person all-staff team meetings to support communication, coordination, training, and team development.
• Manage relationships with health plans, County partners, community-based organizations, landlords, service providers, and individuals served.
• Represent Brilliant Corners in meetings with funders, public agencies, community partners, and other external stakeholders.
• Use Salesforce, Excel, accounting software, and other systems to monitor operations, outcomes, and key performance indicators; ensure accurate and timely reporting and use data to inform improvements.
• Monitor program expenditures, approve check requests and other program-related expenses, support budget development and forecasting, and ensure spending aligns with approved budgets and contractual requirements.
• Develop, maintain, and implement training plans for assigned staff.
• Develop and maintain program procedures, workflows, and tools to support consistent and efficient operations and service delivery.
• Partner with the Associate Director and internal departments to address operational challenges, implement improvements, and support organizational and departmental priorities.
• Ensure staff understand and adhere to company policies, program requirements, and established procedures.
• Provide operational and supervisory coverage as needed to ensure continuity of program services.
• Attend required agency-wide and department meetings and trainings.
• Perform other duties as assigned by the Director and Associate Director.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work