Program Manager Jobs

About The Position

Requirements

• At least 2 years of supervisory experience in a behavioral health care environment; residential experience is preferred.
• CADC II or higher is required.
• Proficiency in Microsoft Office applications.
• Effective written and verbal communication skills.
• Strong organization skills and attention to detail.
• Ability to maintain confidentiality of sensitive information and documents.
• Excellent organizational and team-building skills.
• Ability to model expected standards for conduct, teamwork, performance, communication, behavior, and ethics.
• Social perceptiveness and service orientation.
• Advanced understanding of team dynamics and team building.
• Advanced understanding of substance use disorder treatment and integrated co-occurring treatment.
• Knowledge of evidence-based practices, including MI, ASAM 4th Edition, DSM-5, DBT, and CBT.
• Understanding of 12-step recovery principles.
• Ability to demonstrate and use self-awareness.
• Understanding of substance use and mental health disorders and symptom presentation.
• Understanding of trauma-informed care.
• For employees with a history of substance use disorder, certification of at least two years of sobriety is required by Fora Health policy.
• Ability to pass a pre-employment or for-cause drug test.
• Ability to pass a DHS criminal background check.
• Ability to maintain regular work-related cell phone availability to answer questions and respond to internal and external contacts.

Nice To Haves

• CADC III certification is preferred.
• A master’s degree in social work or counseling and QMHP qualification are preferred.
• LPC, LCSW, or LMFT licensure is preferred.
• Supervisory experience in a residential behavioral health setting is preferred.

Responsibilities

• Serve on the Residential Leadership Team and Fora’s Leadership Team.
• Use outcome data to improve patient outcomes and operational efficiency.
• Establish protocols, policies, and practices that support therapeutic excellence and hold staff accountable to standards.
• Develop and implement staff training on co-occurring disorders, trauma-informed care, and crisis intervention.
• Provide regular individual and group management supervision, identify staff growth and performance needs, and follow through with progressive discipline when appropriate.
• Maintain stable counselor schedules and oversight of seven-day programming, including hiring, onboarding, absence coverage, and continuity of treatment services.
• Orient, supervise, and complete preliminary and annual evaluations of addiction and mental health counselors.
• Keep current on agency changes and evidence-based models, and communicate and support their integration into staff practice.
• Share rotating after-hours crisis and operational coverage, including evenings and weekends, with other residential leadership team members.
• Anticipate patient and staff needs and use change-management skills in a fast-paced residential environment.
• Support trauma-informed and timely decisions in response to patients’ daily needs.
• Communicate operational changes effectively and promptly to departmental leaders, direct service staff, and patients to maintain consistent operations.
• Coordinate with the Quality Manager and Clinical Director to comply with federal and state laws and agency policies concerning substance use and mental health treatment.
• Recognize individual differences that influence patient behavior and apply this understanding to clinical practice.
• Participate in supervision and consultation and bring ethical questions to the Clinical Director and CCO.
• Use strategies to maintain personal physical and mental health and maintain required licensure and credentials.
• Model ethical behavior, effective communication, and sound problem-solving for staff and patients.
• Prepare agendas, send invitations, and facilitate treatment team and clinical supervision meetings, including follow-up on intervention plans.
• Build and maintain effective working relationships with leaders across Fora programs and departments.
• Respond to verbal and written communications promptly and completely, including plans, target dates, and feedback mechanisms.
• Communicate and collaborate effectively with staff in other departments.
• Maintain a clean and safe work environment.
• Attend Health & Safety, Quality Improvement, Leadership, All Staff, Residential All Staff, and other assigned meetings.
• Provide residential staff training on de-escalation, communication techniques, and trauma-informed care.
• Complete and follow up on incident reports and grievances promptly.
• Adjust scheduling as needed to meet changing program and team needs; overtime may be required.
• Participate in developing and pursuing departmental quarterly and annual goals.
• Monitor clinical documentation and service delivery for accuracy, timeliness, and regulatory and agency compliance.
• Perform special projects and other assigned duties.