Residential Program Manager

Fora Health Inc•Portland, OR

8d•$90,000 - $105,000

About The Position

The Residential Program Manager supervises and oversees integrated substance use and mental health treatment services in a 70-bed adult residential program. The role provides clinical supervision to addiction and dual diagnosis counselors, ensures regulatory compliance, improves systems supporting patient care, and collaborates with the Residential Assistant supervisor and leadership team to maintain consistent communication and daily residential operations. The Program Manager serves as a liaison among clinical, medical, and residential support teams to promote coordinated, person-centered care. The position is responsible for fostering a welcoming and safe environment that supports high-quality clinical care and patients’ basic needs, while leading with warmth, empathy, genuineness, concreteness, and consistency. The position directly supervises CADCs and QMHPs on a multidisciplinary residential clinical team. Its regular schedule is Monday through Friday, 8:30 a.m. to 5 p.m., with some evening and weekend work required. The role also includes rotating after-hours crisis and operational coverage, on-call availability, and some overtime.

Requirements

At least 2 years of supervisory experience in a behavioral health care environment; residential experience is preferred.
CADC II or higher is required.
Proficiency in Microsoft Office applications.
Effective written and verbal communication skills.
Strong organization skills and attention to detail.
Ability to maintain confidentiality of sensitive information and documents.
Excellent organizational and team-building skills.
Ability to model expected standards for conduct, teamwork, performance, communication, behavior, and ethics.
Social perceptiveness and service orientation.
Advanced understanding of team dynamics and team building.
Advanced understanding of substance use disorder treatment and integrated co-occurring treatment.
Knowledge of evidence-based practices, including MI, ASAM 4th Edition, DSM-5, DBT, and CBT.
Understanding of 12-step recovery principles.
Ability to demonstrate and use self-awareness.
Understanding of substance use and mental health disorders and symptom presentation.
Understanding of trauma-informed care.
For employees with a history of substance use disorder, certification of at least two years of sobriety is required by Fora Health policy.
Ability to pass a pre-employment or for-cause drug test.
Ability to pass a DHS criminal background check.
Ability to maintain regular work-related cell phone availability to answer questions and respond to internal and external contacts.

Nice To Haves

CADC III certification is preferred.
A master’s degree in social work or counseling and QMHP qualification are preferred.
LPC, LCSW, or LMFT licensure is preferred.
Supervisory experience in a residential behavioral health setting is preferred.

Responsibilities

Serve on the Residential Leadership Team and Fora’s Leadership Team.
Use outcome data to improve patient outcomes and operational efficiency.
Establish protocols, policies, and practices that support therapeutic excellence and hold staff accountable to standards.
Develop and implement staff training on co-occurring disorders, trauma-informed care, and crisis intervention.
Provide regular individual and group management supervision, identify staff growth and performance needs, and follow through with progressive discipline when appropriate.
Maintain stable counselor schedules and oversight of seven-day programming, including hiring, onboarding, absence coverage, and continuity of treatment services.
Orient, supervise, and complete preliminary and annual evaluations of addiction and mental health counselors.
Keep current on agency changes and evidence-based models, and communicate and support their integration into staff practice.
Share rotating after-hours crisis and operational coverage, including evenings and weekends, with other residential leadership team members.
Anticipate patient and staff needs and use change-management skills in a fast-paced residential environment.
Support trauma-informed and timely decisions in response to patients’ daily needs.
Communicate operational changes effectively and promptly to departmental leaders, direct service staff, and patients to maintain consistent operations.
Coordinate with the Quality Manager and Clinical Director to comply with federal and state laws and agency policies concerning substance use and mental health treatment.
Recognize individual differences that influence patient behavior and apply this understanding to clinical practice.
Participate in supervision and consultation and bring ethical questions to the Clinical Director and CCO.
Use strategies to maintain personal physical and mental health and maintain required licensure and credentials.
Model ethical behavior, effective communication, and sound problem-solving for staff and patients.
Prepare agendas, send invitations, and facilitate treatment team and clinical supervision meetings, including follow-up on intervention plans.
Build and maintain effective working relationships with leaders across Fora programs and departments.
Respond to verbal and written communications promptly and completely, including plans, target dates, and feedback mechanisms.
Communicate and collaborate effectively with staff in other departments.
Maintain a clean and safe work environment.
Attend Health & Safety, Quality Improvement, Leadership, All Staff, Residential All Staff, and other assigned meetings.
Provide residential staff training on de-escalation, communication techniques, and trauma-informed care.
Complete and follow up on incident reports and grievances promptly.
Adjust scheduling as needed to meet changing program and team needs; overtime may be required.
Participate in developing and pursuing departmental quarterly and annual goals.
Monitor clinical documentation and service delivery for accuracy, timeliness, and regulatory and agency compliance.
Perform special projects and other assigned duties.