Program Manager Jobs

About The Position

Requirements

• High School or GED Required; Bachelor’s degree preferred.
• Minimum 3 to 5 Years of working in a peer support setting. Prior supervisory experience preferred.
• Minimum of 5 years of lived experience with substance use and/or mental health disorders for self, family member, or loved one, and the ability to appropriately share experience with clients. Someone who views clients’ needs with a high priority and who would be a strong advocate for them with other treatment providers. Someone who espouses a strong desire to help others.
• Experience in behavioral and/or mental health preferred.
• Must have valid driver's license, registration, current inspection and insured automobile.
• Certified Peer Recovery Specialist required.
• Strong leadership, supervision and team-building skills.
• Knowledge of substance use disorders, recovery pathways, and accessing community resources.
• Personal knowledge of addiction, recovery, treatment and recovery support services, including housing, education, employment, and healthcare resources.
• Ability to build collaborative relationships with stakeholders, community partners, and multidisciplinary teams.
• Strong conflict resolution and crisis intervention skills.
• Familiarity with Microsoft Office programs (including Excel), data analysis and report interpretation.
• Good computer, typing, and electronic medical record (EMR) documentation skills, with good spelling and grammar.
• Ability to analyze program data and implement performance improvements.
• Commitment to confidentiality, professional boundaries and ethical standards, including adherence to the CRPS Code of Ethics.
• Excellent organizational, problem-solving, and time management skills.
• Strong verbal and written communication skills, including presenting information to diverse audiences.
• Ability to build rapport and trust with diverse individuals and populations.
• Cultural competence and commitment to equitable and inclusive services.
• Highly motivated, independent, and self-directed.
• Ability to travel within the community with reliable transportation.
• Bilingual in Spanish a plus.

Nice To Haves

• Bachelor’s degree preferred.
• Prior supervisory experience preferred.
• Experience in behavioral and/or mental health preferred.
• Bilingual in Spanish a plus.

Responsibilities

• Manage daily team operations and activities to ensure efficient, high-quality service delivery.
• Manage procedures, systems of continuous improvement, metrics and outcomes.
• Support staff hiring, onboarding, training, development and performance evaluations.
• Address performance issues, provide coaching to team members and promote a collaborative, professional team culture. Collaborate with HR partners on disciplinary actions as necessary.
• Manage program budgets, staffing schedules, and resource allocation. Oversee program expenditures.
• Provide back up to staff when needed by performing all duties associated with Peer Recovery Specialist, such as individual/group peer support.
• Participate in regular local/state meetings and recovery support services committees.
• Ensure services align with recovery-oriented, trauma-informed, and person-centered care principles.
• Develop and monitor peer support programming to meet organizational goals and community needs.
• Collaborate with clinical teams to coordinate comprehensive care for participants.
• Monitor program outcomes and prepare reports for leadership and funding agencies.
• Ensure compliance with federal, state, and organizational regulations, policies, and accreditation standards.
• Maintain confidentiality and ensure adherence to ethical and organizational policies.
• Develop and maintain partnerships with treatment providers, recovery organizations, hospitals, courts, shelters, and community agencies.
• Facilitate access to recovery resources, including housing, employment, education, transportation, and healthcare.
• Support outreach, engagement, and retention efforts for individuals in recovery.
• Participate in strategic planning, quality improvement initiatives, and grant activities.
• Respond to crises and assist staff in implementing appropriate interventions.
• Promote diversity, equity, inclusion, and culturally responsive services.
• Maintain cooperative relationships and communication with clients, staff and the public.
• Perform other related duties to support program goals and client needs.