Senior Program Manager - EE Non-Residential

PPL Corporation•Johnston, RI

About The Position

Manage the delivery and performance of energy efficiency Upstream Initiatives for Commercial & Industrial customers in Rhode Island. The role focuses on customer and internal needs, including business support, coordination of services and program offerings, and tracking energy savings, budget spending, participation, and key performance indicators. The position is responsible for overall performance of the initiatives to achieve committed energy savings targets within program budgets. The Senior Program Manager supports Commercial Sales and Channel Sales, monitors regulatory and sales goals, develops budgets and targets, and creates tactics to address performance gaps. The role coordinates services with internal and external parties, develops and improves customer offerings, researches market trends and best practices, manages vendor relationships and procurement, and collaborates with business units and stakeholders to achieve program goals. The work includes meetings and presentations at multiple Massachusetts and Rhode Island locations, as well as regular email and phone communication.

Requirements

Bachelor’s degree in a related area.
At least 7 years of related experience; energy efficiency program management experience is preferred.
Strong communication skills.
Budget management and tracking capabilities.
Vendor management skills.
Ability to adapt and tailor an approach to a wide variety of audiences.
Analytical thinking.
Ability to organize quantitative and qualitative information.
Attention to detail.
Strong collaboration skills.
Understanding of commercial lighting and other commercial efficiency products.
Knowledge of relevant industry practices, trends, and legislation.
Proficiency in relevant software, including Microsoft Office Suite (Excel, Word, and PowerPoint) and Salesforce.

Nice To Haves

Certified Energy Management (CEM) certification.
Experience in energy efficiency program management.

Responsibilities

Provide business support to Commercial Sales and Channel Sales teams regarding Upstream offerings, eligibility, procedures, marketing activities, and services available.
Monitor progress toward regulatory and sales goals for energy savings, budget spending, participation, and internal performance indicators; develop and execute tactics to improve performance when needed.
Lead efforts to develop initiative budgets and set targets.
Lead and attend meetings with Commercial Sales, Channel Sales, and stakeholders, and present on the delivery of Upstream Commercial and Industrial programs.
Coordinate services as the primary point of contact for parties managing Rhode Island Energy’s Commercial & Industrial Upstream initiatives and for Commercial Sales leaders regarding progress toward goals.
Improve Upstream offerings by soliciting distributor, customer, and stakeholder feedback; researching and implementing best practices; streamlining processes; and developing communication materials.
Lead development of new upstream opportunities and collaborate with internal partners on strategies and execution plans.
Develop and maintain effective relationships with internal and external stakeholders and represent Rhode Island Energy’s values in stakeholder interactions.
Deliver high-quality work by internal and external deadlines and maintain knowledge of business trends and best practices.
Develop and maintain technical understanding of energy efficiency services, measures, and technologies relevant to the initiatives.
Research primary data sources and analyze trends to define market approaches and performance targets.
Manage day-to-day relationships with Commercial Sales, Channel Sales, vendors, and external service providers, including negotiation and application of contractual agreements and service-level agreements.
Collaborate with Business Strategy, Marketing, Procurement, and other business units to achieve goals.
Administer program budgets and energy savings goals.
Lead procurement processes for external delivery vendors.
Manage and motivate vendor and contractor relationships through performance metrics.
Ensure program contract key performance indicators are met.