Non-Residential Case Manager

The Spring Shelter•Sand Springs, OK

About The Position

The Spring is hiring a full-time Non-Residential Case Manager to provide trauma-informed case management to survivors of domestic violence, sexual assault, stalking, and human trafficking. The Spring is a faith-based service provider, shelter, and advocacy organization offering a safe home and supportive services to survivors and their children. The Case Manager conducts intakes and needs assessments, develops individualized service and safety plans, assists clients with applications and paperwork for essential services, and provides ongoing emotional support, crisis intervention, and empowerment-based advocacy. The role also facilitates support and educational groups, connects clients with community resources, coordinates referrals, and advocates to reduce barriers to services. The position maintains accurate, timely, and confidential records and ensures services and documentation comply with OAG standards, reporting requirements, and agency policies. Applicants must be able to sign The Spring’s Statement of Faith and pass a seven-year background check. A felony does not automatically exclude applicants from consideration.

Requirements

High school diploma or equivalent.
One year of social services experience is preferred.
Must be able to sign The Spring’s Statement of Faith.
Must pass a seven-year background check; a felony does not automatically exclude applicants from consideration.
Knowledge of domestic violence, sexual assault, trafficking, and stalking dynamics.
Understanding of trauma-informed care principles.
Familiarity with social service systems, including housing, healthcare, employment resources, and addiction services.
Knowledge of victim rights, protective orders, and related legal processes.
Understanding of OAG standards, reporting requirements, and compliance expectations.
Knowledge of community resources and referral networks.
Ability to build trust and rapport with survivors of trauma and remain calm and supportive during crises.
Ability to work independently while managing a client caseload and collaborate effectively with multidisciplinary partners.
Ability to adapt to changing client needs and update service and safety plans accordingly.
Strong verbal, written, and active listening skills.
Organization and time-management skills, including maintaining accurate documentation.

Nice To Haves

Associate or bachelor’s degree in psychology, counseling, social work, or a related field.
Experience in the domestic violence or sexual assault field, volunteer experience, or related experience.
Familiarity with Oklahoma laws and systems impacting survivors.
PRSS certification.

Responsibilities

Provide trauma-informed case management to survivors of domestic violence, sexual assault, stalking, and human trafficking.
Offer emotional support, crisis intervention, and empowerment-based advocacy.
Assist clients with applications and paperwork related to employment, housing, healthcare, victim compensation, protective orders, addiction services, social services, and legal filings.
Conduct comprehensive intakes and needs assessments and create individualized service and safety plans.
Meet with clients at least monthly to review and update service goals and safety plans.
Facilitate support and educational groups for non-residential clients.
Provide information, referrals, and warm hand-offs to community partners and social service agencies.
Collaborate with law enforcement, legal advocates, healthcare providers, and other professionals to support holistic care.
Advocate on behalf of clients to reduce barriers and increase access to services.
Maintain accurate, timely, and confidential case notes and service records.
Ensure services and documentation meet OAG standards and reporting requirements.
Track client progress toward goals and outcomes in accordance with agency policy.
Deliver non-residential services and groups in compliance with OAG standards.