Residential Case Manager

Elk Hill Farm Inc•Bremo Bluff, VA

3d•$53,000 - $65,000

About The Position

The Residential Case Manager maintains quality service planning and documentation to support program services, care coordination, and relationships with referring agencies. The role works with youth, families, residential staff, the treatment team, and external partners to support each youth’s services, progress, health needs, and discharge planning. The position may assist with direct-care shift coverage, provide administrative supervision to residential staff, support the Program Director, and occasionally work at another group home. It may also provide rotating administrator-on-call support and serve as acting Program Director when assigned. The case manager coordinates assessments, service plans, monthly progress reports, FAPT documentation, meetings, behavior support plans, family contact, visits, transportation, and discharge and aftercare services. The position also maintains program and medical files and logs, and may handle medical appointments, medication documentation, prescriptions, and related coordination when those duties are not assigned to a dedicated Medication Aid. The role requires compliance with licensing and Medicaid standards, ongoing training and supervision, and professional, respectful engagement with youth and families. This work involves periods at a desk using a computer, moving around indoor and outdoor property and other locations (including uneven terrain and stairs), and occasionally lifting up to 25 pounds and regularly lifting up to 15 pounds. Periodic transportation of clients or staff and travel to other locations may be required.

Requirements

Master’s degree in social work, psychology, or counseling; alternatively, a bachelor’s degree in one of those fields with the ability to obtain QMHP and the stated required combination of fieldwork and professional experience with children; or a bachelor’s degree with the ability to obtain QMHP and three years of professional experience with children.
Demonstrated sensitivity to the cultural and socioeconomic characteristics of Elk Hill’s service population and knowledge of cultural diversity and its impact on youth.
Ability to develop and coordinate youth service plans and service-planning needs.
Strong awareness and knowledge of group dynamics and psychiatric diagnoses.
Sound recordkeeping and case-management abilities.
Strong public-relations skills, fluent oral communication, and professional writing skills.
Ability to engage, support, and work effectively with the treatment team and internal and external stakeholders.
Ability and temperament to work with and care for children and families with special needs.
Ability and willingness to perform all functions of the facility’s Behavior Management Program.
Valid certificate in an approved medication aide training class.
Current certifications in approved CPR/First Aid courses and the facility’s Behavioral Management Program.
Valid driver’s license and good driving record; must meet Elk Hill auto-insurance requirements.
Training in REVIVE! Opioid Overdose Education and Naloxone Administration or similar, and willingness to administer naloxone in the event of a suspected overdose.
DBHDS Trained Investigator training.
Good physical health and current annual TB screening and other required certifications.
Ability to traverse indoor and outdoor property and other locations, including uneven terrain or stairs; periods of desk and computer work; occasional lifting up to 25 pounds and regular lifting up to 15 pounds.
Ability to periodically transport clients or staff and travel to other locations as needed.

Nice To Haves

Two years of professional experience with children in a children’s residential facility.
Experience in administration or supervision.
One year of clinical experience.
For the bachelor’s-degree-in-social-work, psychology, or counseling pathway, experience in a children’s residential facility and one year of clinical experience are preferred.

Responsibilities

Model Elk Hill’s core values and build nurturing relationships with youth and their families.
Advocate for the rights and needs of youth and support constructive family involvement and community activities.
Work toward personal, professional, and educational development goals; participate in supervision and staff-development training.
Assist the Program Director in training new personnel and provide administrative supervision to residential staff as needed.
Work cooperatively with staff and the treatment team to improve the facility’s program and promote openness, honesty, and understanding.
Assist with direct-care programming and shift coverage as directed by the Program Director.
Maintain required certifications and training, including CPR/First Aid, MANDT, and DBHDS Trained Investigator Training.
Maintain compliance with applicable licensing regulations and Medicaid standards as delegated by the Program Director.
Provide routine administrator-on-call support on a rotating basis and serve as acting Program Director when appropriate or assigned.
Work at another group home when assigned and perform other duties designated by the facility’s Program Director.
Coordinate with the Residential Therapist and treatment team to develop needs-assessment-based service and discharge plans and monthly progress reports that comply with Medicaid and licensing requirements.
Provide timely documentation to the business department for monthly billing and assist with pre- and post-testing and assessments as delegated.
Prepare comprehensive, timely FAPT reports that meet locality-specific documentation requirements.
Arrange, facilitate, and document routine service-plan meetings with youth, guardians, family members, placing agents, and cooperating agents.
Develop and update behavior support plans in coordination with the treatment team, staff, guardians, and placing agents.
Maintain program and medical files, case-management service logs, and other required records.
Lead or coordinate youth discharge planning and aftercare services with families, guardians, and placing agents, with input from relevant Elk Hill staff as applicable.
Maintain professional communication with parents, guardians, and referring agencies through calls, written reports, and on-site conferences.
Coordinate youth and family visits, including home and on-site visits.
Attend FAPT meetings and court appearances prepared with required reports, assessments, and documents; represent Elk Hill and advocate for youth and families.
Arrange or provide transportation to appointments, meetings, and home visits in coordination with the Program Director and House Manager and in accordance with applicable standards.
Ensure family services occur regularly in coordination with the Program Director and treatment team.
When assigned, ensure youth receive required initial and annual physical and dental appointments and that appointment documentation meets licensing requirements.
When assigned, maintain accurate medication administration records, emergency packets, medical histories, medication orders, prescriptions, and missed-medication protocols.
When assigned, coordinate follow-up appointments, support medication availability and administration practices, and communicate relevant health or medication changes to staff and the treatment team.
Meet the physical requirements of the facility’s Behavior Management Program and maintain annual TB screening and other certifications.