Residential Case Manager

ARC COMMUNITY SERVICES INC•Fond du Lac, WI

About The Position

The Residential Case Manager supports women in treatment by providing direct care, guidance, advocacy, and case management. The role develops treatment and continuing care plans, delivers evidence-based programming, and builds therapeutic relationships to help residents achieve recovery and stability. It also supports residents’ daily activities in a safe, structured environment and contributes to facility operations and continuity of care.

Requirements

Knowledge or experience in substance use treatment, trauma-informed care, cognitive behavioral therapy, or working with justice-involved populations.
Strong communication, organizational, and relationship-building skills.
Ability to maintain a structured, safe, and supportive residential environment.
Commitment to helping individuals achieve long-term recovery and stability.

Nice To Haves

Bachelor’s degree in social work or a related human services field; equivalent experience will be considered.

Responsibilities

Provide individual case management and develop comprehensive treatment and continuing care plans addressing criminogenic needs.
Complete intake duties, including client orientation and admission documentation.
Monitor resident progress and communicate with Department of Corrections agents through reports, staffings, and updates.
Provide referrals and coordinate services with community providers.
Implement programming aligned with gender-responsive, trauma-informed, cognitive behavioral, and family-centered approaches.
Facilitate groups using designated evidence-based curricula while maintaining fidelity to program standards.
Participate in client staffings, team meetings, and program activities to ensure continuity of care.
Supervise and support residents in daily activities and maintain a safe, structured environment.
Oversee and coordinate child visits and family interactions.
Assign and monitor completion of house responsibilities and program expectations.
Prepare and maintain accurate reports, case files, and required documentation.
Ensure compliance with agency policies and regulatory standards.
Assist with day-to-day operations, including safety drills, menu management, and coordinating grocery and supply shopping.
Participate in on-call responsibilities and work assigned shifts to meet program needs.
Collaborate with Program Managers, Social Workers, and other team members to support client success.
Assist in supervising interns and volunteers as assigned.