Residential Case Manager

Elk Hill Farm Inc•Charlottesville, VA

3d•$53,000 - $65,000•Onsite

About The Position

The Residential Case Manager maintains quality service planning and documentation to support program services, care coordination, and relationships with referring agencies. The role provides case management and facility-program support for youth and families in residential care, working closely with the treatment team, families, legal guardians, placing agents, and Elk Hill staff. The Case Manager supports needs assessments, service and discharge plans, progress reports, family services, appointments, visits, and aftercare planning while maintaining required program and medical records and complying with licensing and Medicaid standards. The position also contributes to residential operations through staff training and supervision support, direct-care shift coverage as directed, rotating administrator-on-call support, and serving as acting Program Director when assigned. Medical-file and appointment duties may be assigned to a dedicated Medication Aide when that position exists in the facility’s organizational structure. The role may involve working at another group home, transporting youth or staff, and traveling to other locations. Elk Hill describes an inclusive culture centered on respectful communication and cooperation. The organization states that it provides reasonable accommodation to qualified applicants with disabilities unless doing so would cause undue hardship, and does not discriminate on the basis of listed protected or other non-merit factors.

Requirements

Master’s degree in social work, psychology, or counseling; or a qualifying bachelor’s-degree pathway in one of those fields with ability to obtain QMHP; or a bachelor’s degree with ability to obtain QMHP and the stated professional experience with children.
For the bachelor’s pathway in social work, psychology, or counseling, field-work professional experience with children is required.
For the bachelor’s-degree pathway without a specified major, a combination of three years of professional experience with children is required.
Sensitivity to the cultural and socioeconomic characteristics of Elk Hill’s service population and understanding of cultural diversity and its impact on youth.
Exceptional ability to develop and coordinate youth service plans and service-planning needs.
Strong awareness and knowledge of group dynamics and psychiatric diagnoses.
Sound recordkeeping and case-management abilities.
Highly skilled public-relations abilities, fluent oral communication, and professional writing skills.
Ability to support constructive family contact and participation in community activities as appropriate.
Ability to engage, support, and work effectively with treatment teams and internal and external stakeholders.
Temperament suited to working with and caring for children and families with special needs.
Current certification in the facility’s Behavioral Management Program and ability to apply those skills in daily interactions with youth.
Valid certificate in an approved medication-aide training class.
Good physical health and current annual TB screening and other required certifications.
Current certifications in approved CPR and First Aid courses.
Valid driver’s license and good driving record.
Training in REVIVE! Opioid Overdose Education and Naloxone Administration, or similar training, and willingness to administer naloxone in a suspected overdose.
Training in DBHDS Trained Investigator procedures.
Ability and willingness to physically perform all functions of the facility’s Behavior Management Program.
Ability to move inside and outside the property and at other locations, including over uneven terrain or stairs.
Ability to sit at a desk and work on a computer for periods of time.
Ability to lift up to 25 pounds occasionally and up to 15 pounds regularly.

Nice To Haves

Two years of professional experience with children in a children’s residential facility, for the master’s-degree pathway.
Experience in administration or supervision, for the master’s-degree pathway.
One year of clinical experience, for the master’s-degree pathway.
Experience in a children’s residential facility, for the bachelor’s-degree pathways.
One year of clinical experience, for the bachelor’s degree in social work, psychology, or counseling pathway.
Experience in administration or supervision, for the bachelor’s-degree pathway requiring three years of professional experience with children.
A sense of humor.

Responsibilities

Model Elk Hill’s core values of respect, personal responsibility, hard work, lifelong learning, and courage.
Build and maintain positive, nurturing relationships with youth and their families, and advocate for youth’s rights.
Work toward annual personal, professional, and educational development goals.
Assist the Program Director in training new personnel and provide monthly administrative supervision to residential staff as needed.
Work with staff and the treatment team to improve the facility’s overall program and promote openness, honesty, and understanding.
Assist with direct-care programming and shift coverage as directed by the Program Director.
Maintain required certifications, a valid driver’s license, and compliance with Elk Hill auto-insurance policies.
Maintain competence in case management and facility programming, and comply with applicable licensing regulations and Medicaid standards as delegated by the Program Director.
Provide routine administrator-on-call support on a rotating basis and serve as acting Program Director when assigned.
Work at another group home when assigned and perform other duties designated by the facility’s Program Director.
Participate in ongoing supervision and staff-development training.
Coordinate with the Residential Therapist and treatment team to develop needs-assessment-based, Medicaid- and licensing-compliant service and discharge plans.
Develop monthly progress reports with the Residential Therapist, documenting goal progress, discharge planning status, and other required information.
Provide timely documentation to the business department for monthly billing.
Assist with or ensure required pre- and post-testing and assessments as delegated by the Program Director.
Prepare comprehensive, timely FAPT reports that meet each locality’s documentation requirements.
Arrange, facilitate, and document service-plan meetings with youth, guardians, family members, placing agents, and cooperating agents.
Develop and update behavior support plans with the treatment team, staff, guardians, and placing agents.
Maintain program and medical files and an up-to-date log of case-management services for each youth.
Lead discharge planning as appropriate, coordinating plans and aftercare services with families, guardians, and placing agents, and involve relevant Elk Hill community-services staff as applicable.
Maintain professional relationships with parents, guardians, and referring agencies, keeping them informed through phone contact, written reports, and conferences.
Coordinate youth and family visits, including home and on-site visits.
Attend FAPT meetings and court appearances prepared with required reports, assessments, and documents, representing Elk Hill and advocating for youth and families.
Arrange or provide transportation to appointments, meetings, and home visits with the Program Director and House Manager in accordance with licensing and Medicaid standards.
Ensure family services occur regularly in coordination with the Program Director and treatment team.
When assigned, ensure youth receive required initial and annual physical and dental appointments; maintain related documentation, medical histories, emergency packets, medication administration records, medication orders and availability, and follow-up appointments.
When assigned, coordinate with the House Manager and communicate relevant medication, health, dental, or dietary updates to treatment-team members and staff.
Transport clients and staff and travel to other locations periodically as needed or required.