Non-Residential Case Manager

The Spring Shelter, Inc.•Sand Springs, OK

About The Position

The Spring is hiring a full-time Non-Residential Case Manager. The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking. It offers a safe home and supportive services for survivors and their children as they work to leave abuse. The Non-Residential Case Manager provides trauma-informed case management to survivors. The role includes conducting intakes and needs assessments, creating individualized service and safety plans, assisting clients with applications and paperwork for essential services, and providing ongoing emotional support, crisis intervention, and empowerment-based advocacy. The Case Manager facilitates support and educational groups, coordinates referrals and warm hand-offs with community partners, and advocates to reduce barriers to services. The position maintains accurate, timely, and confidential case records; tracks client progress; and ensures services and documentation comply with OAG standards, reporting requirements, and agency policy. Candidates must be able to sign The Spring’s Statement of Faith, hold a valid driver’s license, and pass a seven-year background check. A felony does not automatically exclude a candidate from consideration; any offer will be based on background-testing results.

Requirements

High school diploma or equivalent.
Must be able to sign The Spring’s Statement of Faith.
Valid driver’s license.
Must be able to pass a seven-year background check; a felony does not automatically exclude a candidate from consideration.
Knowledge of domestic violence, sexual assault, trafficking, and stalking dynamics.
Understanding of trauma-informed care principles.
Familiarity with social service systems, including housing, healthcare, employment resources, and addiction services.
Knowledge of victim rights, protective orders, and related legal processes.
Understanding of OAG standards, reporting requirements, and compliance expectations.
Knowledge of community resources and referral networks.
Ability to build trust and rapport with survivors of trauma and remain calm and supportive during crises.
Ability to work independently while managing a client caseload.
Ability to collaborate effectively with multidisciplinary partners and adapt to changing client needs.
Strong verbal and written communication and active-listening skills.
Organization and time-management skills, including maintaining accurate documentation.

Nice To Haves

Associate or bachelor’s degree in psychology, counseling, social work, or a related field preferred.
One year of social services experience preferred.
Experience in the domestic violence or sexual assault field, volunteer experience, or related experience suggested.
PRSS certification is a plus.
Familiarity with Oklahoma laws and systems impacting survivors.

Responsibilities

Provide trauma-informed case management, emotional support, crisis intervention, and empowerment-based advocacy to survivors of domestic violence, sexual assault, stalking, and human trafficking.
Assist clients with applications and paperwork related to employment, housing, healthcare, victim compensation, protective orders, addiction services, social services, and legal filings.
Conduct comprehensive intakes and needs assessments and create individualized service and safety plans.
Meet with clients at least monthly to review and update service goals and safety plans.
Facilitate support and educational groups for non-residential clients.
Provide information, referrals, and warm hand-offs to community partners and social service agencies.
Collaborate with law enforcement, legal advocates, healthcare providers, and other professionals to support holistic care.
Advocate on behalf of clients to reduce barriers and increase access to services.
Maintain accurate, timely, and confidential case notes and service records.
Ensure services and documentation meet OAG standards and reporting requirements.
Track client progress toward goals and outcomes in accordance with agency policy.
Deliver non-residential services and groups in compliance with OAG standards.