Technical Services Program Manager

JLL•Mountain View, CA

2d•$192,300 - $252,780•Onsite

About The Position

The Technical Services Program Manager acts as the operational backbone and right hand to the Director, taking ownership of building, scaling, and maintaining technical service programs across the portfolio. The role translates strategy into day-to-day execution and ensures programs—including HVAC, Base Building Maintenance (BBM), Generator, UPS, Electrical, and Elevator—are documented in the Quality Management System (QMS), taught to a 100+ member matrixed staff, and monitored through QA/QC and KPI tracking. This hands-on role combines program development, QMS documentation, training, performance reporting, and financial management. The position is on-site in Mountain View, California, with San Francisco also listed as a preferred location, and requires up to 25% travel within the Bay Area. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field, or equivalent practical experience.
5–7+ years of experience in program management, technical operations, or facilities maintenance.
Proven experience building operational programs from the ground up, documenting workflows in a QMS library, and driving compliance.
Experience managing operational budgets (OPEX/CAPEX) and financial accruals.
Strong technical literacy across HVAC, electrical systems, generators, UPS, and critical building infrastructure.
Exceptional training and presentation skills, with a track record of enabling technical and non-technical teams.
Strong command of KPI tracking, data reporting, and continuous improvement methodologies (QA/QC).
Outstanding organizational skills and ability to collaborate effectively across a large, matrixed team environment.
Must be authorized to work in the United States without sponsorship.

Nice To Haves

Preferred location: San Francisco or Mountain View.

Responsibilities

Build, design, and scale technical services programs from the ground up, aligning them with incentive KPIs, operational requirements, and evolving client needs.
Oversee the lifecycle of HVAC, Base Building Maintenance (BBM), Generator, UPS, Electrical, and Elevator programs.
Document technical programs in the QMS library, including establishing standard operating procedures and version control.
Partner with program leads to conduct regular QA/QC and adjust workflows as client or site requirements change.
Collaborate with interdependent teams to design, develop, and deliver training modules on program details.
Ensure adherence and knowledge transfer across the 100+ member matrixed staff, including technical and non-technical personnel.
Collect, track, and report KPI artifacts across technical services, providing performance insights and accountability dashboards.
Manage and maintain financial accruals, OPEX, and CAPEX budgets for technical services, including forecasting, cost control, and fiscal alignment.